Cleartrip — Charging without performing the service.

Address:	Mumbai City, Maharashtra, 500032
Website:	www.cleartrip.in

Trip ID : [protected]
I had boked return ticket for Hyd Del route. But had to prepon the first flight.
Cleartrip had charged me extra for changing schedule. but never updated the Spicejet company. Hence they did not allow me to board the plane on 29th. July'16 . Further I had to buy new tickets on airport (Indigo) to reach delhi.

Cleartrip customer support never responded to my emails and phone query, for update and also later when i ask to cancel my tickets.

I would like to escalate the matter, and seek penalty for the financial and emotional harassment faced by me.

Kindly advise how to take it forward and get my refund, since they did not deliver the service for which I was charged.

1. Original HYD-DEL (Return Ticket) = INR 6126.00 (SG123; PNR: R5ELJF)
2. After Changing the Initial Hyd-Del Ticket to different date to 29-07-16:11.00PM: = INR 5142.00 (Paid Extra)
3. They did not update the Spicejet Hence, they did not allow me to board the flight at Airport.
4. I had to make alternate ticket with INDIGO, at Airport = INR 8970.00
5. I had asked the Cleartrip Customer care to Cancel, my Hyd-Del 31-07-16 Flight, but they did not do so.
6. I flew back from Del - Hyd. on the same return ticket booked.

I do not understand, If they did not provide the required service, which i paid for. Why are they not returning back my INR 5142.00

Because of their poor service level, I had to spent extra INR 8970.00 which was complete unplanned.

Because of their poor service delivery, I have suffer, and seek guidance how to make a appeal/ complaint in consumer court.

Regards
Noren Das