Cleartrip — not responding to a query regarding unfair cancellation charges for a banned flight (corona issue)

Address:

Mumbai City, Maharashtra, 400079

(Cancellation confirmation from cleartrip)

Hi parthasarathy,
Your cancellation is confirmed.
Once the refund is processed, it will be credited to your account in 5 to 7 working days, depending on your bank.
The trip is cancelled for the following passengers.

Flight passengers revoked
Indigo
6e 236 mumbai → bangaloremon, 30 mar 2020 mr parthasarathy venkatacharipnr: enrlmx
Indigo
6e 5354 bangalore → mumbaiwed, 15 apr 2020 mr parthasarathy venkatacharipnr: yfkk3f

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My query to cleartrip :
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With respect to the above trip (Id[protected] cancellation and confirmations from indigo airlines that the cancellation charges are rs.1410/- (Pnr: enrlmx) and rs. 1388/- (Pnr: yfkk3f).

Please clarify the following 1. Was my ticket a non-refundable one?

2. I was forced to cancel my outward trip on 30th march 2020 as all the flights have been barred by the government of india due to covid-19 (Corona virus) issue and, therefore, it is obvious that indigo airlines cannot operate that flight on 30th march 2020 and will have to cancel it (Although i am yet to receive any explicit notification from indigo airlines).

Then it is unfair to deduct rs.1410/- for the bom-blr flight (6e 236 with pnr enrlmx).
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Response from cleartrip.com to my mail:

Cleartrip support
11:25 (43 minutes ago)

To me


Dear customer,

Thank you for contacting cleartrip customer care. This support id is not functional anymore. We request you to please reach us on:

Cleartrip support :
India: +[protected]
Uae: +[protected]
Oman: +[protected]
Qatar: +[protected]
Bahrain: +[protected]
Kuwait: +[protected]
Saudi arabia: +[protected]

Thank you!

Regards,
Team cleartrip

(Impossible to reach the cleartrip support)