Cleartrip — Pathetic app experience on Cleartrip

Address:

110016

My trip ID is [protected]. I recently had a pathetic experience using the app..have lost out of Rs 8000 & spent countless hours trying to rectify the problem.

It all started when I tried to book through the cleartrip app that is "advertised" as being mobile friendly. The app was not optimized for my mobile screen size and when I tried to press the "Payment button", this button disappeared. After a few attempts..I was able to enter the payment mode however my tickets got booked with my name and an additional "ex ex TV" at the end of it.To add to it I had 3 sectors and 3 different flights.

While Indigo immediately changed my name, Cleartrip hummed and hawed about Vistara and Jetairways. Countless phonecalls to the call centre (out of 50 employees I spoke to 5 different ones: Tanushree, Shriraj Ankesh, Priyanka & their supervisor Payal Sharma with hardly any success). After one week they came back with the amazing info from their mysterious "backend team".. that the name change is simply not possible. Here were my options:

Vistara: allows for a full refund on the condition that I rebook on Vistara...where the same flight now costed 16, 000+
Jetairways: allows for a change in 3 characters exceeding which, this unrefundable ticket has to be cancelled..

Needless to say, horrendous customer service Cleartrip..they should refrain from advertising yourselves as being mobile friendly.