Clovia.com Complaints & Reviews

I ordered two item from clovia for 1st time ... I had size issue for 1st one and for 2nd one they did not send pajama along with second one so returned both the items and items picked up but it's been 1 month they r not refunding my money I have been calling them from 20 days they only saying ur concern highlighted again and again lastly days they transferred the call to the senior before 10 days but she gave me 2 false transaction id by saying ur refund issed but still not received my refund ... they are both the order id 1st one is..15483420 price 2599 2nd one15583192 price 3299.. they r cheaters.. my total loss amount is5898 rupe plz plz plz help me to get my refund they r taking our money illegally

I had placed a order on[protected], order bearing no. 15754745, products are
1) Non-Padded-non-wired full cup slip -on maternity Bra in black -cotton in SKU : BR2415A13 .worth Rs. 399/- (4 quantity)
2) Non-Padded-non-wired full cup slip -on maternity Bra in black in SKU : BR2087J13 .worth Rs. 385/- ( 4 quantity)
3) Assorted Tank top (Free-Size) SKU: CMC0 10P99 of Rs. 151/- ( 1 quantity) .

Total amount 1789/-

The above products were shipped to me on Wednesday 12th April 2023 and subsequently i received order on[protected]. On the same day due to size issued and there were no availability of next size so i requested for return of product and initiate refund. The product was picked up on 17th of April 2023 and till date no refund is reflecting in my bank account. Even upon severel requests and on repetitive enquiry no one responds. Kindly do the needful as soon as possible and get back to me with my refund amount.

I've placed a return request of 2 of the products and exchange request of 1 product for my order I'd 15542300 but my refund and exchange is not initiated by Clovia. It's been approximately 15days the product are picked up but now they are saying that they have not received the pick up confirmation. I'm really pissed off. I think it's Clovia's duty to get in touch with the Delivery agents and not customers. They are actually cheaters. I'm placing queries daily and still no resolution. Now they're asking me to share the screenshot of pickup confirmation message that I've never received.

I have placed 2 order no 15309984 and 15310001 with clovia on 6th march and by mistake i provided contact no [protected] instead of [protected] and for that regards i have called customer care department of clovia and updated my contact no.despite several times reminder they have delivered only one order and that too on 17th march but when ask about the 2nd order i.e 15310001 they are sending false mails that it will be deliver in one day or 2 and i have called them several times regarding the issue but they keep my call on long hold and than disconnect. i have attached the proof of the calls made to there customer department

Order money is deducted from my bank account but they refuse to accept that they have already received it. And have not either refunded or processed my money/order. This has been confirmed by my upi merchant that the money has already been sent to them but they deny making excuse such as technical glitch.

The expected delivery date of tracking id.[protected] order no. 15264443 is changing everyday. Inspite of lodging a complaint on clovia, the issue is yet to be resolved and the delivery is getting unnecessarily delayed.

I ordered 3 bras and i found one was damaged. So i put an exchanged that particular one.and it was taken away But still i didn't receive the good one.
In 'my orders' it is shown that the product is on hold.
Plz resolve this problem to get the product or to refund

I had ordered 8 pieces of bra on 1st Feb Order no: 14882048. The same was returned at one go due to size issues, post-talking to your customer support team
Out of 8, i received 5 as exchanges on 8th Feb, ORDER NO. 14943107, but rest 3 is still pending. since then i have been calling up and following up for exhange or atleast refund. all the time your team said they have initiated refund of the rest 3. today is 1st of March, nearly a month and so far i have not received any refund.
Today again i called, and it is the same dialogues. i have no other option to but to reach out to you for the money lost, this has costed me my time, effort, peace of mind, focus etc.

I had ordered 8 pieces of bra on 1st Feb Order no: 14882048. The same was returned at one go due to size issues, post-talking to your customer support team.
Out of 8, i received 5 as exchanges on 8th Feb, but rest 3 is still
pending. since 8th Feb i have been calling up and following up for exhange or atleast refund. all the time your team said they have initiated refund of the rest 3. today is 1st of March, nearly a month and so far i have not received any refund.
Today when i called the customer care, she was not in a position to even listen to me. rather it was same that this has been escalated and will be settled in 24 hours, past one month i have only been hearing this and nothing else, neither received any call back, nor received any response from the team via email.
Seems like mere fraud/cheating case.
1. total amount i spent for 8 products ORDER NO. 14943040 ₹1184.00
2. received 5 pieces as exchange ORDER NO. 14943107 ₹ 990.00 on 6th Feb
since then i have spoken to the Clovia customer care, every day till today. no resolution yet. this has costed my money, my time, my effort and my belief on online ordering

Made the order on Clovia on 18th January 2023 however due to some technical error the order could not be confirmed, I was asked by clovia team to check the payment status with the bank also and gave confirmation to Clovia team that the payment has been received in beneficiary account as per the information received from the bank.
Order ID: 14700608
Total Items: 5
Total Price: 1128.00
Till date customer service team keeps on telling me that the refund has been initiated and they have not confirmed me the date when they had raised the request for refund in written.
Pathetic service by clovia team that the customer has to keep on doing follow up for the refund and till date there is no solution neither a written proof which is shared with the customer that they have initiated the refund.

Highly dissatisfied and harrassed.

This is to Inform you that I had Purchased Online Product from Clovia on 7th September 2022 with Product ID 13200720 and Received product by 18th September and out of 8 Product i Had returned Back 7 Product on 19th September with Order Id 13418998. Till now it has been more than a Month i had not received my refund Payment. I'm sorry to say your Customer support team members had only one answer. We have raised your concern and you will receive your refund in Next 24 to 48 hrs. This answer I have heard from 3 of your Customer Support Team. Waiting for days I'm not getting the solution. I Hope and Think u will respond to my Concern and will resolve my issue soon.

My Order ID is 13200720 & 13418998.

I login from my number [protected]. I ordered a night suit of rs. 758. I transacted from phone pay and it is showing that amount is transferred to clovia. But clovia app is showing transaction failed. There chat with us facility is ###, they repeat same instructions again and again

It has been more than a month my reverse pickup was done nd the same has been reached there warehouse but refund not issued .. i give them more than 5-6 calls a day but they don't pickup .. i want my money back please help

My order id is :[protected]. I have returned few products and asked for return in my bank account but they have yet not refunded my amount and are everyday asking to wait for 2-3 days and same reason that there is some technical error.

Not received my refund has been trying to contact the customer care but no help was provided. I guess I will never get my refund amount.

Hi,

Order No. 13163246 refund amount of Inr. 511
Old balance in wallet Inr. 440
Total Inr. 951/-

Pls note that I have transferred the total wallet amount of Inr. 951/- to below my bank account on 15th September 2022, herein enclose the screenshot fyr.

ACCOUNT HOLDER NAME : VINANTHI S V
BANK NAME: AXIS BANK
BRANCH : COX TOWN
A/C No. [protected]
IFSC Code : UTIB0000231

But said amount has not been credited to my bank account yet nor showing in the clovia wallet.

When I called Clovia customer care team for the status, talking very rudely and not solving the issue instead wasting my time every day, it shows poor service towards customers.

Team Clovia is having one of the worst customer care executive.

Herewith request you to kindly take up the matter and sort it out imdtly.

Brgds
Vinanthi
HP : [protected]

They are saying that they will give my refund in 2 to 4 working days and it's been 1 week since my return order got collected and yet no refund of money How long will it take for them for initiating the refund process I want my refund ASAP.
FYI
Order id: 13205983

Clovia is the totally scam... They returned your product but the don't give you your money back... I had called them many times they always says same lines and always say for wait to 24-48 hours... Sometimes they didn't picked up the calls or sometimes they cut the calls by putting the calls on hold for more than 5 minutes

Its been almost more than 1 month for the below order 12990660 and did not receive of our refund. We tried reaching the customer care and left messages in what's app and a bot responds to our messages. Customer care never attends any of our calls. Spent close to 30 min and still none answers our call.

Order number.12939418
Cauvery gowda, I had ordered the above product and returned the same.
Though I returned it I did not get a refund nor did the amount reflect on wallet.