Clovia.com Complaints & Reviews

I had ordered 8 pieces of bra on 1st Feb Order no: 14882048. The same was returned at one go due to size issues, post-talking to your customer support team.
Out of 8, i received 5 as exchanges on 8th Feb, but rest 3 is still
pending. since 8th Feb i have been calling up and following up for exhange or atleast refund. all the time your team said they have initiated refund of the rest 3. today is 1st of March, nearly a month and...

Made the order on Clovia on 18th January 2023 however due to some technical error the order could not be confirmed, I was asked by clovia team to check the payment status with the bank also and gave confirmation to Clovia team that the payment has been received in beneficiary account as per the information received from the bank.
Order ID: 14700608
Total Items: 5
Total Price: 1128.00
Till date customer service team keeps on telling me that the refund has been initiated and they have not confirmed me the date when they had raised the request for refund in written.
Pathetic service by clovia team that the customer has to keep on doing follow up for the refund and till date there is no solution neither a written proof which is shared with the customer that they have initiated the refund.

Highly dissatisfied and harrassed.

This is to Inform you that I had Purchased Online Product from Clovia on 7th September 2022 with Product ID 13200720 and Received product by 18th September and out of 8 Product i Had returned Back 7 Product on 19th September with Order Id 13418998. Till now it has been more than a Month i had not received my refund Payment. I'm sorry to say your Customer support team members had only one answer. We have raised your concern and you will receive your refund in Next 24 to 48 hrs. This answer I have heard from 3 of your Customer Support Team. Waiting for days I'm not getting the solution. I Hope and Think u will respond to my Concern and will resolve my issue soon.

My Order ID is 13200720 & 13418998.

I login from my number [protected]. I ordered a night suit of rs. 758. I transacted from phone pay and it is showing that amount is transferred to clovia. But clovia app is showing transaction failed. There chat with us facility is ###, they repeat same instructions again and again

It has been more than a month my reverse pickup was done nd the same has been reached there warehouse but refund not issued .. i give them more than 5-6 calls a day but they don't pickup .. i want my money back please help

My order id is :[protected]. I have returned few products and asked for return in my bank account but they have yet not refunded my amount and are everyday asking to wait for 2-3 days and same reason that there is some technical error.

Not received my refund has been trying to contact the customer care but no help was provided. I guess I will never get my refund amount.

Hi,

Order No. 13163246 refund amount of Inr. 511
Old balance in wallet Inr. 440
Total Inr. 951/-

Pls note that I have transferred the total wallet amount of Inr. 951/- to below my bank account on 15th September 2022, herein enclose the screenshot fyr.

ACCOUNT HOLDER NAME : VINANTHI S V
BANK NAME: AXIS BANK
BRANCH : COX TOWN
A/C No. [protected]
IFSC...

They are saying that they will give my refund in 2 to 4 working days and it's been 1 week since my return order got collected and yet no refund of money How long will it take for them for initiating the refund process I want my refund ASAP.
FYI
Order id: 13205983

Clovia is the totally scam... They returned your product but the don't give you your money back... I had called them many times they always says same lines and always say for wait to 24-48 hours... Sometimes they didn't picked up the calls or sometimes they cut the calls by putting the calls on hold for more than 5 minutes

Its been almost more than 1 month for the below order 12990660 and did not receive of our refund. We tried reaching the customer care and left messages in what's app and a bot responds to our messages. Customer care never attends any of our calls. Spent close to 30 min and still none answers our call.

Order number.12939418
Cauvery gowda, I had ordered the above product and returned the same.
Though I returned it I did not get a refund nor did the amount reflect on wallet.

I order from Clovia worth Rs. 450 on 16/07/2022. the product was delivered on 25/07/2022 but the delivery status was reflected on the Clovia app on 20/08/2022. since the product did not fit me well I placed a return request on 21/08/2022.soon after I received a mail from Clovia saying the return request was accepted.

From that day I was waiting for the pickup of the product.

Unfortunately, no one comes to pick up the product. hence I request you to solve the issue as soon as possible.

I purchased few products from Clovia that was delivered on the 29th of June. As the fitting was not correct i decided to return the product and the app was showing that the product is still in transit. After nearly a month of follow ups the delivery status was updated on the 27th of July and it was not letting me return the product as it was over 15 days. Each time i call they ask me to wait 24-48 hours, same with what's app and no response to emails. Everyday i have to explain the problem and they have no record of my previous calls or messages. They keep telling me no return request has been initiated. This is a total scam!! They have no ethics. Atleast they can show the courtesy by giving a call back or responding to email. Please do not buy from these people. They are total frauds.

I had ordered some stuffs a week ago, my money was deducted but my order was not placed. Called customer service several times, emailed them, whatsapped them but allow in vain. The have such horrible service. Will never ever order front clovia again

I placed a return of an product the very next day i received the product as the product quality was very very low and the size was small for me. After order its almost 2 month now the pick up has not been done. I have called on the call center 20 time to arrange a reverse pickup but the call center people are pathetic. they just know one line your issue will be resolved in 24-48hrs but even after 2month that day didnt came. Finally they have a answer the pick up service is closed for Hyderabad region. if that was the case why the mentioned on the website easy return policy, they should mention non-returnable i would'nt have bought the product. please close your store and call center as the service is pathetic, stop cheating customers.

I have ordered products on July 13th and it was cancelled with order num 12663503, the refund was not given and I have attached bank statement as they requested and also my bank manager also confirmed same that I did not receive my amount back 25 days have completed. I have sent many follow ups and calls but no resolution and after waiting for 1 hrs or calls they are disconnecting my phone without resolving.

I had placed an order with clovia on 13th Jun and since then I am following with the team and they have not refunded my money back nor they have shred the order.
I am following up since a month, I have shared the screenshot of transaction and the statement from the account as well but still no response.
They never call back and there customer care keeps on hold for a long time, there customer care is not 24hours service.
Even after sharing all the details they are not refunding my money back which is about 3069/-
Please do the needful and help me in getting my money back, I am literally sick of calling them again n again and talking to them

On 10th of June i have cancelled a order in clovia for which they mailed me that I will receive the refund with in 15-20 working days. Till now I have not received the refund amount. I have contacted customer care they told me send me my bank statement so that they can be assured of the refund amount not received. I sent them the statement. But they did not refund the amount. Again I sent them mail to take an update on the refund, they again asked me to send the refund which i again shared on 10th July. Till today I have not received the refund amount.

Please help me with this.

Hello, I already complain about recieved incomplete order, 8 items ordered form my side like four panties, one set red top and trouser, one black trouser but recieved in order only four panties and one yellow long top, yellow long top is not ordered by me, plz send my complete order correct items which are in my order list, bez I paid full amount