[Resolved] Club Factory — club factory didn't deliver my order

Param Jani

from Rajkot, Gujarat

Address:	Param - 3, kidwai nagar soc, plot no 43/2, 150ft ring road, RAJKOT, GUJARAT, 360005, Rajkot, Gujarat, 360005
Website:	Clubfactory.com

I've ordered a bracelet on august 7th. I've paid the money with paytm and ordered confirmed. I tracked the order 2 days later and it showed order is shipped, then 2 days later i saw that order in on the plane, then 2 days later i saw that order is at custom. Clearance it may take 2-3 days. But since then i'm not being updated about tracking it shows the order is handed over to lm-delhivery but it still not arrived it shows the order will arrive between 15-25 august and its 26 still not got it.

+2 photos

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Sep 30, 2019

Complaint marked as Resolved

Verified Support

Aug 26, 2019

Club Factory Customer Care's response Dear,
We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.