[Resolved] Club Factory — club factory sharing customer details sms received from ad-clubfa (fraud)
Gurugram, Haryana, India
Pdpd.vd.scm on Oct 30, 2019
Today i received this message from ad-clubfa (Word to word)
"club factory online shopping pvt ltd. Company, dear customer congratulations! You won 1st prize (Tata nexon car) and amount rs. 6, 20, 000/- registration charge 4500/- which valid for 30/10/2019 from club factory online shopping.. Applied for more enquiry our helpline - +91-[protected]"
And after some minutes 2-3 call received from +91-[protected] regarding same but i disconnected after attending 4-5 seconds.
As i keep ordering from club factory so had the curiosity to stop this type of calls. Is there any control or action on these type of fakers by club factory??
Can club factory confirm how someone getting info that we are ordering from clubfactory??
This type of messages & calls clearly shows that clubfactory are not safe to shopping purpose because customer details sharing with others
So better option to uninstall it from your mobile app and will never use clubfactory considering safety...
Complaint marked as Resolved Dec 5, 2019
Verified SupportClub Factory Customer Care's response, Nov 04, 2019
Club Factory will never ask for your bank details, including full bank card number, CVV, OTP etc to offer gifts, lucky prizes or refund settlement under no circumstances. Ensure to never share such information with anyone over inbound calls, SMS, e-mail, even if claiming to be from Club Factory.
Please do not to go to any online website to search our hotline or contact channel, any inquiry or complaint goes to our app, our hotline may be busy, please be patient, or send a message to our support, customer service will reply to the customer’s concern as soon as possible.
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