Club Factory — deducted amount but not confirmed order from the club factory

Address:	Headquarters: Hangzhou, China, Bhopal, Madhya Pradesh, 462023
Website:	club factory

I have ordered 2 product fro this via mobile app.. I have already done the payment for this, amount has been also deducted from my bank account.
But after that in the app shoes that amount is unpaid
Hat to do?
I am unable to reach their customer center as well as i am unable to cancel my order.
Product name is - (1) hat female winter tide keep warm wool cap sweet lovely three-piece suit biking version
(2) knitted wool faux fur finger-less warm gloves
Order id is - so[protected]