Club Factory — Did not receive refund of Rs 618 pending since more than one month

Address:	GLOBEMAX TECHNOLOGY IN DELHI (Delhi / China )
Website:	www.clubfactory.com / m.clubfactory.com

Hi,

I placed a order on Club factory on 22/06/2020, the amount was paid through my paytm wallet through HSBC credit card, in my credit card transaction history, it showed amount 1871.00 INR was paid to "GLOBEMAX TECHNOLOGY IN DELHI", this must be the club factory counterpart working in India.

Then a part of this order (With order id: SO[protected]) amount 618.00 INR was returned and refund was showing as processed in the club factory app on 12/07/2020 (return id generated was : SON[protected] but i have checked my paytm statement and my HSBC credit card statement, no refund processed.

Kindly help in getting back this refund.

I have mailed Club factory through the app, but no reply received. Then i have even called a phone number i saw in the consumer forum for refund, no was busy, i got a callback from two different numbers saying it is club factory customer care, and that i need to install ANYDESK App and give them access to my phone so that they can refund my amount. I think this is fraud so please look into this. The mobile no that called back is +91-[protected]

Thanks & Regards,

Ankita Debnath