Club Factory — fraud customer care executive no.given on google website

Address:	New Delhi, Delhi, 110062
Website:	CLUB FACTORY CUSTOMER CARE

I shopped a few products from a online store called 'club factory' the product was not up to the mark and i wanted to return it as i did it a few times earlier for other online seller. This site was not having any return option so i searched their customer care helpline through google and got a phone no. There. I called on the [protected] given on google site. That person confirmed that he is from 'club factory' and access my order and details when i said my order no. And explained that i want to return a product so what is the procedure since there is no option i m finding on their web site. While he was talking me on phone accessed all my card data & spent rs.10, 000/- from my said credit card at payapt site. When i have seen the message on my phone i called him again and asked why he had spent 10, 000/ using my credit card. He then again told me to provide him my cvv so that he will return my money to my credit card. I didn't give him the cvv and had called the credit card company and asked them to block my card as well as the whole incident. It seems the said club factory site and the people involved is totally fake. ...So my humble request to take action against the whole team, the culprit as well as the said online company immediately. Also please to take some action so that the merchant cannot claim the amount to my credit card company i.E. Sbi tata credit card company and i should not be charged rs.10, 000.00