Club Factory — handbag

Hello, club factory. I placed an order with club factory on 19th november, 2017 consisting of 4 hand bags and a total of 4667 rs. (Inr) on 1st december, 2017, i was informed that one of the items was unavailable and thus a refund of rs. 1538 rs was to be issued to me, club factory informed that the refund has been issued however i still have not received it. I paid with my axis bank debit card and not paytm but i still have a paytm transaction id : [protected]

My order number is : so7572990

Is it possible that the money is stuck somewhere? I am deeply disappointed with club factory. There is also no helpline i can call on. Please help. I dont know whom to approach incase i dont get my refund. This is not expected out of club factory. terrible shopping experience.