Club Factory — I didn't get my refund yet

Address:	Khordha, Odisha, 751007
Website:	www.clubfactory.com

I order a shirt from clubfactoey below mentioned the all details but still i didn'the get my money back from club factory they told me already refunded but it's not showing me in my bank account nor clubfactoey wallet. Please help me out on this matter.
1) order number - so46287598
2) issue (Reason behind return) - low quality matterial
3) customer's name - tusar mayee nayak
4) customer's phone - [protected]
5) address - plot no-262/a, near banivihar railway stations, saheed nagar
6) shipping city - bhubaneswar
7) state - odisha
8) pincode - 751007
9) item name - men shirts long sleeve lapel casual shirt slim fit brand design, navy blue
10) price - 853
11) email id - [protected]@gmail.com