Club Factory — it is not resolved yet

Neelam_gupta

from Mohali, Punjab

Address:

249401

Hello
My order so[protected] and tracking id
[protected]. This is the paid order. I ordered this package on 2nd july and have not received any package yet. The tracking id showing the same status of my package.
The estimated delivery date was 20 july and i havent received my order. I tried to call on customer care. It is unreachable. It says u dialed a wrong number

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Jul 26, 2019

Updated by Neelam_gupta How many days do i have to wait.. I want my package or else transfer my money back

Verified Support

Jul 29, 2019

Club Factory Customer Care's response Dear,

We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. As for the latest information from the related department, your order status will be updated in about 3 working days. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.

Jul 30, 2019

Updated by Neelam_gupta Thanks for the response. I am waiting for my packages

Aug 01, 2019

Updated by Neelam_gupta Hello. I received a message that " your product is delivered.".. But i didnt receive my package yet. I even didnt receive any information about the courier boy such as contact number. My package was supposed to delivered by delhivery courier. I tried to call them bt they have mentioned the incorrect number on the justdial.

M obsessed with club factory.
I cant complaint here all the time. Plz upgrade ur customer care service. Provide us a care number to contact.

Aug 02, 2019

Updated by Neelam_gupta I contact to the dehlivery customer care.. They said the product is in custom clearance. So They didnt receive any package yet. Plz provide me correct information about my package