[Resolved]  Club Factory — money credited to my card wrongly

Address:New Delhi, Delhi, 110065
Website:club factory

I called your customer care to return a parcel which was not ok they wanted my credit card details to credit the amount however instead of crediting the amount they debited rs 4040/- and 5000/- to my credit card i wanted to return the material received order no.[protected] in the name of poonam sarin please sort out the matter my contact no. Is [protected]
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May 17, 2018
Complaint marked as Resolved 
Club Factory customer support has been notified about the posted complaint.
Verified Support
Apr 16, 2018
Club Factory Customer Care's response
Dear, Do not trust any numbers from other sites, and noted that club factory never asks personal bank information from the customers.
If you want to return your items, please check the returning option in your order.
You need to fill your information there, then send your items via your local courier to us(the returning address is mentioned in the returning option).
Please try to re-star us for 5. Thank you.
Complaint comments 

Comments

I made an order through guest registration. My order no is So 17321750.i also made a payment through paytm and my order id is 201804110952006848146.now i want to cancel my order.but i have not been able to do that.please cancel the order and credit the refund in my account. My name is susim mukherjee mobile no [protected].email id [protected]@gmail.com
My order No SO16529858 is pending as on date. When you track about the status of delivery as per tracking no[protected], thee status shown is pending. Pl arrange to deliver the item at the earliest.
My purchase id is SO16294895.i didnt get any responce from company.when should i get my order...
my order no.S[protected]C The goods were returned to address given by your china officeTHE CLUB FACTORY INDIA PVT LTD, G 45 FIRST FLOOR SECTOR 6 NOIDA 201301, UTTAR PRADESH I HAVE STILL NOT GOT THE REFUND

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