[Resolved]  Club Factory — money not refunded into paytm account (club factory)

I ordered shoes on clubfactory but i had to change my shoes size right after ordering so i called customer care they told i ll have to cancel it and put a new order with desired size assuring me that money will be refunded so i cancelled my order i got message saying money has been refunded but i dont see it in my paytm account

Order no so85352772
Money rs 1571.29
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Feb 25, 2019
Complaint marked as Resolved 
Verified Support
Jan 24, 2019
Club Factory Customer Care's response
It was refunded to your original payment channel on 14th Jan, Please check related bank statement.
Jan 24, 2019
Updated by Neldan12
Are you guys for real???
I ordered the product only on 18th january 2019
You guys joking??
Jan 24, 2019
Updated by Neldan12
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Verified Support
Jan 25, 2019
Club Factory Customer Care's response
Sorry it should be 21 Jan. However, your payment is made by a bank card from ALLAHABAD BANK. You have probably combined this account with paytm. As we issue refund to original payment channel, you should check bank card details.
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