[Resolved] Club Factory — order no so13823740

Anvita Poonam

Address:	EC3R 8DT
Website:	club factory

Its been 3 days i have dropped a complain regarding the order and some refund. Is there anyone ti resolve it then please revert on this email id. (Anvita. [protected]@gmail.com) kindly find the attached some pics of the mail recieved from club factory and also go through our comments which is unaddressed from past 3 days. Out of my 3 orders (1 shoe, 1 passport wallet, 1 leather bag) 2 are unavailable with the seller whose refund is still awaited and 1 leather bag was also unavailable but god knows what the selller is delivering me and had send an email to track my order with a tracking number. Its request kindly get some coordination amongst yourselves.
I suppose my money is sunk.

+3 photos

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Apr 6, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2018

Club Factory Customer Care's response Dear, sorry for your trouble,

Verified Support

Mar 05, 2018

Club Factory Customer Care's response We have checked that the items BAG[protected]N and SLO[protected]N were out of stock, so we will refund the full amount to your original payment card within 7-15 days. So you can later check it in your bank card with last 4 numbers 2998.
Please try to re-star us for 5. Thank you.

Mar 07, 2018

Updated by Anvita Poonam Hello Team

Please find attached the tracking details and let me know how do i translate the chinese language to find out where is my order??

Also it show an orange sign on the destination UK which according to defination in untrackable by the tracking company. PfA

whert should i contact for my order. Its alreary 6th March an estimated date for the delivery of my orders. Now what to do?

where is my refund? where is my order??