[Resolved]  Club Factory — payment fraud

Address:Mumbai City, Maharashtra
Website:m.clubfactory.com

My name is sameer patel and I have ordered the sword of cupid keychain set that order no.- SO13706186 on Date 14 February 2018 at 12 o'clock . After the 1 week I want to know the status of my order and I called on [protected] this number. The person who picked the call his name is Dinesh Sharma. That person asked me my debit card number and all the information and debited my account Rs. 5000 at the same time which is illegal.

I want my money back Kindly take the action and what ever efforts you can.
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Apr 3, 2018
Complaint marked as Resolved 
Club Factory customer support has been notified about the posted complaint.
Verified Support
Feb 27, 2018
Club Factory Customer Care's response
Dear, how can you trust a number from other sites?
Why didn't you inform us in our app support?
Your order SO13706186 has been shipped via Delhivery:[protected], so please kindly wait for 5-7 days and you will receive it.
Do noted that club factory never asks personal information from customers.
Please try to re-star us for 5. Thank you.
Verified Support
Feb 28, 2018
Club Factory Customer Care's response
Dear, you need to contact your local police, thanks.
Next time please find us in our app support.
Please try to re-star us for 5. Thank you.
Mar 03, 2018
Updated by $@M Patel
Dear, That is not a other site number.i got that number from your own club factory customer service number site.

At that time he is asking my personal information. I deny 3 times but he is convencing me on that topic.(dekhiye sir aapka card ka issue hai n bla bla).so i didnt check your app.

When will shipped my product.who is Dinesh sharma. He will pay for this. I m just requesting you please take any big step for find my money and that person also.
Mar 03, 2018
Updated by $@M Patel
I am giving you the date and time when i called that cheap person. Date is 21 february and time is approx 11:30 AM. Please take action against that person and give me my money.
Complaint comments 

Comments

Dear, That is not a other site number.i got that number from your own club factory customer service number site.

At that time he is asking my personal information. I deny 3 times but he is convencing me on that topic.(dekhiye sir aapka card ka issue hai n bla bla).so i didnt check your app.

When will shipped my product.who is Dinesh sharma. He will pay for this. I m just requesting you please take any big step for find my money and that person also.

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