[Resolved] Club Factory — payment not received

Nishu@12

from Kolkata, West Bengal

Address:

700091

I have ordered a short sleeve striped top long back in april 1st week and got an email that the product has been cancelled and they have refunded it in my account but i did not receive any amount.

I tried calling paytm as suggested by them but they are not properly reachable for me. I tried calling a number given in google for club factory but that was a fraud call. Please help me get my refund as soon as possible.

Order number : so16450158

My contact number : [protected]

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May 26, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2018

Club Factory Customer Care's response Dear,
Your refund has already been issued on[protected]. The refund has been finished by our side, and it is the bank’s turn to process it. Normally they need 5-10 working days. Please pay attention to your account activities. Your patience is highly appreciated.
The refund request is in process. Please wait for some days more and check it with your bank.
Please do not trust the hotline number on the other websites. You can find our contact number on our app as follows: Account>Call Customer Service.
After the problem is solved, please give us a 5-star comment on google play. Thanks for your support.