[Resolved] Club Factory — refund not received on time

[Resolved] Club Factory — refund not received on time

V Vijeta Jaiswal from Delhi, Delhi

I purchased few items from club factory last month but due to some quality complaint, i had to return them. (Order no - so[protected]. After returning the purchased items, my refund request was accepted and money was to be credited in my account within 10 days. They offered a paytm transaction id ([protected]) to contact paytm customer service with the details of my transaction. I mailed club factory regarding the refund issue but there was no response. There has been no response from paytm either. Was this information helpful? No (0) Yes (0)
Apr 3, 2018 Complaint marked as Resolved Club Factory customer support has been notified about the posted complaint. Verified Support Mar 02, 2018 Club Factory Customer Care's response Dear, the refund of your returning items has been done to your INDIAN BANK card with last 4 numbers 1727 on 17th Feb. Kindly check it. Please try to re-star us for 5. Thank you. Verified Support Mar 02, 2018 Club Factory Customer Care's response Dear, sorry for this issue. After checking with our financial dept., your refund has been done on[protected] and it should have been settled in your XXXXXX1727 bank account. Here is the refund report for your reference. Please pay attention to your bank account activities. If you have not received the refund, please wait for several days more and kindly check and confirm with your bank or paytm by the transaction ID: [protected]. Thank you so much. If the problem has been solved, please give a 5-star comment here. You support really means a lot to us. Thanks for your support.
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