[Resolved] Club Factory — return of a product as the size is not fitting

Alka Bokade

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400 097

I want to return item no. Ssl[protected]n from my order no. So23307209 as the size doesnt fit me. The club factory app does not show the return option. I have been messaging the service centre but no proper response from them. I want a bigger size of the same item. The club factory does not have pick up facility like amazon of flipkart. The order was deliveted to me yesterday. The club factory app doesnot highlight the return option. Thats really pathetic.

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Jul 7, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2018

Club Factory Customer Care's response Dear,
Sorry for the size issue. You are responsible for return shipping fees, and you need to return it by courier. All merchandise must be unworn and in the same condition as it was received, and must be returned in the original packaging.
Return Address:
CLUBFACTORY INDIA PVT LTD (Return Center)
G45, FIRST FLOOR, SECTOR 6, NOIDA, UTTAR PRADESH 201301
Once we receive it, the refund will be made in 3-5 days. And normally it will be back to your original account in 8-15 days. Thank you for your patience. We will reflect to our relevant department and they will take it into consideration. Please try re-star 5. Have a nice day.