[Resolved] Club Factory — worst experience with club factory... fraud app | |||
Hi team, I am a huge online shopper and started using club factory when i saw the details in my facebook account and finally uninstalled the app because of it cheating me with all the products. Order so24423567 I have ordered 36 pairs earrings in a box but got single pair of earring that too broken completely. I am calling customer service people and no response from them and 1 of the executives says that i need to pay rs.91 to get my refund. What the hell they talk and service. I want my refund immediately to the same account i have paid from. Totally hate it fraud and fake app. [protected]@gmail.com Was this information helpful? | |||
Jul 16, 2018 Complaint marked as Resolved Club Factory customer support has been notified about the posted complaint. Verified Support Jun 12, 2018 Club Factory Customer Care's response Dear, For this item, we applied for your refund. We have pushed our financial dept. to do it ASAP. Normally it will be made in 3-5 days, and after that, it will take another 5-15 working days for the bank to process it. Please try re-star 5. Thanks very much for your patience.  | |||
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+86 571 8689 1965
+86 185 5739 6868
478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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Till date i have not reveived the items .
On your tracking facility in mobile app, 3 times it shows not delivered due to office closed.
Have raised complaint with [protected]@xpressbees.com, but stutiation remains same.