[Resolved]  Club Mahindra — club mahindra holidays

Address:Mumbai City, Maharashtra

Dear,

Sir/madam

Myself ritupal singh, membership id 2739691 facing a lot of problems with club mahindra company and and their representatives.

Mr. Abhsihek tripathi sales representative of this company ie club mahindra (Mahindra holidays & resort india limited)
Given me the membership on 12/01/2017 with lots of attractive promises.

He promised that he will provide 12, 500/- rs food vouchers that he will send to my email id,
10 nights 14 days stay at different resorts with abroad outings as well.
2 nights 3 days stay as promotional.
Movie at dehradun with family and much more.

For all this, he told me to pay a down payment of rs 25570/- and three installments of 6522/- post dated cheques. Which i did.
He said after that i can avail all the benefits of the membership for one and half year. And after that period if i liked it, i can pursue further for remaining
Installments.

He told me that i will get membership card with in 15 days.
But i did not get my membership card almost three and half months.
In between i called mr. Abhishek a lot of times but he never responded and after talking to vishakha i got my membership card.

Three installments of rs 6522/- has been deducted from my account and after that one more installment of 6522/- was also
Deducted from my account, which was not supposed to be deducted.

Then again i called abhishek so many times but he again not responded and after that i called vishakha and told her my problem and asked her
To convey my message to abhishek. I also asked for the mobile number of senior persons or permanent address of abhishek, but she refused.
I said to vishakha that i will take legal action.

Then abhishek called me and said that he will talk to the company and the fourth installment will be revert back.

I said that i have got the message that 5th installment is due on 6/07.2017.

Abhishek said don't keep the sufficient fund in your bank account till 17/07/2017 as he has got n approval regarding revert back of 6522/-,
(This i also told to your accounts person "fatima"). When i asked him to e mail that approval to me, he said that it was telephonic.

Just because not keeping the sufficient funds in my account some of my cheques bounced and that effected my social and economical image.

He said that your amount of 6522/- will be given back to you till 25/07/2017 and vouchers of rs 12, 500/- as well, after that i will send u a termination of membership letter to your email id, so u don't have to pay any other installments.

Now another installment is due on 06/08/2017 and he is not responding.. To my call, message or whatsup.

So please tell me what to do.

I have not get anything from company till date, except the misconduct, misguidance, misbehavior and fake promises
From your company's representative especially abhsihek tiwari. Just because of such things i don't want to continue with your company.

So i ask you to please stop the emi immediately and return my ammount.

Regards,
Ritupal singh
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Sep 16, 2017
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Aug 02, 2017
Club Mahindra Holidays Customer Care's response
Dear Sir,

We sincerely apologise for the inconvenience you have faced and would like to connect with you regarding the matters you have highlighted. Thank you for sharing your membership ID with us and our team will get in touch with you.

Warm Regards,
Club Mahindra Team
Verified Support
Aug 03, 2017
Club Mahindra Holidays Customer Care's response
Dear Sir,

This is to inform you that we tried to contact you but were unable to make a clear communication. Please advise us a suitable time and provide an alternate number for us to get in touch with you.

Warm Regards,
Club Mahindra Team
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