[Resolved] Club Mahindra Holidays — 10-Day Cancellation w/No Refund | |||||
I purchased a membership on 3/2/17 and paid a downpayment of 37, 820 rupees. I was given the assurance that I would get a full refund if I cancelled within 10 business days. I contacted the salesman on 3/9 (also via email) and alerted him that I wish to cancel. After several weeks of waiting for the cancellation, he contacted me yesterday and alerted me that he does not handle cancellation and there is no possibility of a refund. I'm overseas in the US, so I'm having difficulty reaching anyone to get assistance whatsoever on the Customer Service line. I also haven't received any email replies to my inquires. How can I get some help? Date: 3/2/17 Client Number: Not given Full description: Provided above. Resolution Request: Full refund of 37, 820 rupees Was this information helpful? | |||||
May 1, 2017 Complaint marked as Resolved Club Mahindra Holidays customer support has been notified about the posted complaint. Verified Support Mar 30, 2017 Club Mahindra Holidays Customer Care's response Dear Madam, We have noted your concerns on Facebook as well and have forwarded your details to our team who will get in touch with you Warm Regards, Club Mahindra Team | |||||
 2 Comments | |||||
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So instead of replying on somebody else's complaint, why dont you reply on my complaints!
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+91 44 3988 1000
+91 44 6695 3435
Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
My relationship manager lied at the time of selling the membership and promised me that they will refund my money in case I change my mind in a month's time. However, I was not convinced and informed them over phone & through email within a week and same was acknowledged by their Sr. relationship manager. He told me that I'll get my refund in 45 working days. The promised deadline completed 2 weeks back and I am told that my refund have been initiated on a date when I was suppose to get my refund.
When I asked for a justification on it, they have stopped replying again.
I wish there would have been an option of negative rating.
We regret the inconvenience caused and would like to connect with you regarding the matters you have highlighted. Please share your contact number on our Facebook page via an inbox message for our team to connect with you.
Warm Regards,
Club Mahindra Team.