[Resolved]  Club Mahindra Holidays — asf charges/fees

When i enrolled, i have been promised that asf charges are applicable every year, however these fees should be paid only when we avail the holidays for the year. Hence, i have accumulated 3 years holidays and i have also accumulated asf for these 3 yrs. Now, when i tried to pay 1st yr's asf, so that i can avail 1st yrs holidays. Now i have been requested to pay all 3 years asf. This is nowhere communicated to me. This is frustrating. As a customer, we will pay the asf whenever the holidays are consumed. Without holidays utilization, why should we pay these asf. This is cheating really... We have anyway paid the membership fees, this is not fair to get money from customers.
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Apr 22, 2019
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Mar 16, 2019
Club Mahindra Holidays Customer Care's response
Hi, we sincerely regret to know about your displeasure and are here to help. Please share your Membership ID and registered contact number and we will have our team reach out to address your concern.
Mar 16, 2019
Updated by nathan.murali.pandi
Membership is 2705178
Contact number [protected]
Mar 18, 2019
Updated by nathan.murali.pandi
There is no update on my concern
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Contact number [protected]
Membership is 2705178

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