This is to bring to your notice about my horrible and harrassing experience with Club Mahindra.
I had planned to go to Udaipur resort and I was given dates of 14th and 15th March by your sales executive, which were not my preferred dates but i decided to go ahead with that. This was against a voucher which was given to me on signing up with Club Mahindra. On signing up I was told that I can take a decision on either to continue the membership or cancel it after my first experience of club Mahindra resort.
My visit was confirmed to me for 14th March but even after repetitive follow ups I was not given the confirmation details. On 13th March my train to Udaipur was at 7:30pm from Delhi and I was told at 5:30 pm that my booking is not confirmed due to a technical error. This is highly unacceptable as it was highly disgusting and unprofessional. I was traveling with my family and two kids and everyone is disturbed.
Your whole team involved in this - Harsha, Deepti, Ayushi (relationship officer) from Rajouri Garden office and Pitampur office.
I was continuously following up for reservation mail for last 6 days and i made almost some 30 calls. I was told that it is confirmed and reservation details will soon be sent. But on the last moment i was told the reservation could not be made. I and my wife took leave for this travel which got wasted, my travel bookings for 2nd AC got wasted where i lost 2000/- and it was a horrible experience with real mental harassment.
I have raised various complaints with member relationship department but no resolution. They are just money minting company with ONLY INTEREST IN GETTING MONEY FROM CUSTOMER BUT GIVING THEM NO SERVICE.
I WANT TO CANCEL MY MEMBERSHIP WITH IMMEDIATE EFFECT AND WANT A FULL REFUND along with compensation for my leaves, other money which i lost and harassment i faced due to this very last minute change else I am moving the matter to consumer court.
I can be contact at [protected] to discuss the matter by any customer or Club Mahindra official if anybody is listening in this non-customer focused company.
- Amit Aggarwal
Membership id - 2542430
Complain Link
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