Dear Club Mahindra team,
This is with reference to the pathetic customer experience I have received from Club Mahindra team. I am referring to my booking done in Dec 2021. Booking reference number 5673230.
I reached Veeksar, The Fern, Kolhapur on 12th Dec 2021 after driving all the way from Pune along with my wife and children. I was informed at the reception that my booking was not reflected in their system. I was surprised to hear this. After some heated exchange, I got a call from Mr. Rajesh Dalvi of Club Mahindra that the error was from their side and not the partner hotel. He mentioned that it was a technical fault and apologized for the inconvenience. I was left stranded and had to find alternative option to stay late that night. This was a frustrating situation for me. Being wedding season all hotels were booked and it took me considerable time to find another hotel. This one had only one room available that he said he would reserve if I reached his place in 30 mins.
Later, I called Rajesh Dalvi to check on how does Club Mahindra intend to compensate me for the time lost and the money spent on another hotel booking. He had no answer for the same but told me that I would get back the days credited and the booking money back.
It's been more than 3 months and several calls to your call center as well as Rajesh Dalvi. I am only getting futile commitment but no action to refund/recredit my money and days. Of late, Rajesh has stopped picking up my calls too.
I am holding back from raising this issue in social media or taking legal recourse with the hope that my mail gets the required attention.Please escalate this issue to the right authority and compensate me for my time, peace of mind and money. Looking forward for a quick closure.
Best regards,
Sanjay Khorate
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