[Resolved]  Club Mahindra Holidays — Cancel my membership

My name is meganathan and my club mahindra member id is: 2638833
Here i just wanted to escalate against the false commitments and cheating done to me for
Refunding my money against cancellation.

Joined club mahindra in june 2015 as a member. Before joining kamal kumar told that he will arrange everything i requested. And after joining kamal kumar is not even answering my phone call. If answered also his replies are not satisfied. And finally it seems that kamal kumar has given many false statements and promises for the sake of making me to join the club. Is that fair to blabber something just for making a person to join. Iam totally disappointed of this kind of service in such a reputed resort.

After loosing my patience, i wrote an email to kamal kumar stating my request/problem. I have forwarded that email to you. I din't receive any reply for that mail. Last week mr. Vali called me and said he will waive the annual subscription fees for 1 year instead of arranging house boat and reimbursing 202 aed which has been charged for foreign currency exchange. I asked him to send an email stating the alternative changes that is arranged by him. But asusual i din't receive any mail regarding that too. How can i believe you people as you are not keeping up your promises. When i asked for an email statement, there is no response.

And also my munnar booking is still pending. Mr. Vali told last week that everything is okay regarding munnar and he will book within 1 or 2 days. But still it has not been booked.

Really fedup of posting reviews and sending emails to your team madam.
Please arrange the four things that i have requested as soon as possible.
1. 3000 inr voucher
2. 2 night munnar booking 25.10.2015 to 27.10.2015.
3. Houseboat stay for 1 night
4.3.67% exchange amount which is 202 aed.

Mr. Vali already said that he will waive the 1st year asf instead of housboat and exchange fee. If so, kindly send that statement through the mail. I don't want any voice calls to take place anymore.
If you can't arrange all the 4 requests, kindly cancel my membership.

Really very much disappointed even before starting a holiday in club mahindra. Don't cheat the customers like this. Please advise your faculty members not to give any false statements and cheat the customers for the sake of making them join.

Another email[protected]

I asked you people to send a mail stating the alternative arrangements that has been done for my request. Last monday/tuesday i spoke to mr. Vali, and he said he'll send the mail today or within tomorrow. But still now i didn't receive any mail.
Do you people think that i have no work except keep on calling or putting a follow up mail to you. Even before starting a holiday at club mahindra my experience is very bad. Then how come i'll believe you for the next 25 years. I am not willing to take risk at any cost. If you are not able to satisfy your customer at the beginning and then how it is possible at the end.
And you people are not even responsible for updating the status of the issue via mail or call. Every time i need to call and enquiry about the status. After making the down payment, i have n't received even a single call from you people. Is this is the kind of service you render to your customers.
Please do cancel my membership and kindly revert back my money.