[Resolved] Club Mahindra Holidays — cancellation and refund of money pending since august 17

shekher28

from Pune, Maharashtra

Address:	Mumbai City, Maharashtra, 400063
Website:	www.clubmahindra.com

I have already once complain on this but issue is still not resolved.Kindly go through the below written mail which i send to club mahindra but i got message everytime that we could not able to connect to you.(why they dont give me their no. so that i could connect with them)...so my refund is still not paid to me and everytime they are fooling me that they had refunded all...mail as follows

Dear sir
Regarding telephonic conversation for refund of membership amount.It has been reiterated from your side that refund has been issued for membership id- 2773371 via check of Rs 4000/-(check no.91813 of yes bank in the name of Shekhar Sharma) dispatched same on 19.12.2018 (that i have recieved)and remaning amount has been credited in crdit card vide ARN no, -74332747350721233549721 (as per mail by Club Mahindra & also confirmed by you on telephonically) but it was already confirmed by club mahindra mail that same ARN no. is for refund of Rs 22490/- of another member I.e. Mr. Madhu sheshant Bara, membership id-2773338.-

Please explain that "How it is possible that with same ARN No for two refunds of two different members" for Rs 18490/-(for membership id[protected] and second of 22490/-(for membership id[protected]

We both had paid amount of Rs 22490/-from same credit card on 31.07.2017 (screenshot of the same is attched). But till date, we have only recieved 22490/-as on date for membeship id[protected]as confirmed by mail sent to Mr. Madhu sheshant Bara) in credit card and Rs 4000 of cheque in the name Shekhar Sharma member id 2773371. Screen shot of the proof of the same is attached.

As evertime you are claiming that refund has been done, so provide valid proof.

So in my view still 18490/- is pending and you are not clearing the matter and every time there is different excuse from your side and giving false information everytime. This is a crystal clear case of forgery.

kindly refund the remaining amount of Rs 18490/- and close the matter.
KINDLY CHECK ALL ATTACHMENTS.

REGARDS
SHEKHER SHARMA
PHN-[protected]
ID-2773371

+4 photos

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Apr 6, 2018

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2018

Club Mahindra Holidays Customer Care's response Hello Shekher, we have noted your concern and will have this checked internally. We will get back to you with an update soon.

Verified Support

Mar 05, 2018

Club Mahindra Holidays Customer Care's response Hello Shekher, with reference to interaction ID #[protected], we understand that our team already got in touch with you and have informed you the timeline of your refund. We hope that you are satisfied with the solution and in case of anything else feel free to contact our helpline[protected].