[Resolved] Club Mahindra Holidays — Cancellation of Club Mahindra membership & refund amout

Mayur D Mungekar

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Dear ClubMahindra, This is regarding cancellation of Club Mahindra membership. I e-mailed you on customer care ID (i.e: [protected]@clubmahindra.com) on 6th April 2015 & requested for cancellation of my membership. After 15mins, I received a automated reply with interaction ID number. I waited for 1 day & the very next day I was shocked to see the SMS from you guys (ClubMahindra!) that you have deducted amount of Rs. 4214.00 (as EMI) from my credit card!!! Even after requesting you for cancellation of membership, you have charged me for another EMI which I don't agree to pay. I tried to call on your customer care number (which is NOT even tollfree) & that auto-response voice machine keeps me looping for at least 15-20mins (not good!!). I request you to cancel my membership immediately & refund my money (Rs. 4214.00) which you deducted for this month as EMI. Just to remind you again that I sent you same request via email before your SMS appears for I am no longer wish to receive your service. Regards, Mayur Mungekar Member ID: 2601834

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Aug 19, 2016

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Apr 07, 2015

Updated by Mayur D Mungekar Dear ClubMahindra,

This is regarding cancellation of Club Mahindra membership.

I e-mailed you on customer care ID (i.e: [protected]@clubmahindra.com) on 6th April 2015 & requested for cancellation of my membership. After 15mins, I received a automated reply with interaction ID number.

I waited for 1 day & the very next day I was shocked to see the SMS from you guys (ClubMahindra!) that you have deducted amount of Rs. 4214.00 (as EMI) from my credit card!!!

Even after requesting you for cancellation of membership, you have charged me for another EMI which I don't agree to pay.

I tried to call on your customer care number (which is NOT even tollfree) & that auto-response voice machine keeps me looping for at least 15-20mins (not good!!).

I request you to cancel my membership immediately & refund my money (Rs. 4214.00) which you deducted for this month as EMI.

Just to remind you again that I sent you same request via email before your SMS appears for EMI. I no longer wish to continue with your service.

Thank you!

Regards,
Mayur Mungekar (mob:[protected])
Member ID: 2601834

Verified Support

Apr 08, 2015

Club Mahindra Holidays Customer Care's response Dear Sir,

We regret the inconvenience caused and would like to connect with you regarding the matter you have highlighted. Thank you for sharing your membership ID and contact details. Our team will get in touch with you.

Warm Regards,
Club Mahindra Team