[Resolved]  Club Mahindra Holidays — Cancellation of membership no. 2855706

Address:

Pimple Saudagar, Pune

My membership number: 2855706
Reference number - MHRIL=[protected]

This is to inform that during Feb 2019, had availed membership facility from Club Mahindra. For that have paid Rs.28500 on 2nd Feb 2019 and remaining amount through EMI basis of Rs.13458/- every month.

From April 2019 onwards, have started paying EMI every month. Had paid till Aug 2019. Total amount paid was Rs.95790/-

Later my wife underwent medical treatment on Sept 2019 hence fell short of funds could not pay EMI from Sept 2019 onwards.

Thereafter have applied for cancellation on Oct 2019. Post that they had asked for proof of medical treatment, that also had shared to them.

After sharing requisite information, one of the staff - Mayur Bhujbal called and confirmed that you will get refund but need to wait since same was forwarded to HO for approval.

Later in the middle of pandemic, he called and confirmed that you will not get 100% refund, some amount might get deducted as cancellation charges and remaining amount will be refunded.

After that, no response from him or from company. Then have started doing follow ups regularly, then many staff from Club Mahindra started to call and asked me to go for one holiday trip post that decide for either cancellation or to continue but have said I need cancellation only as my situation is very bad since 2019.

After that no response from company and they forced me to complain at consumer forum for solution.