[Resolved]  Club Mahindra Holidays — Cancellation of Policy and Refund.

I am writing to express my profound disappointment and frustration with Club Mahindra regarding the cancellation of my membership and the refusal to process a refund. Despite my anticipation of exciting vacations and memorable experiences, I have yet to undertake any trip due to the constraints imposed on me to book way in advance.

When I decided to become a Club Mahindra member, I was enticed by the promises of delightful holidays at numerous exotic locations across the country. The sales representative assured me of the flexibility to plan trips based on my availability and preferences. Regrettably, this turned out to be far from reality.

One of the significant reasons for my decision to invest in the Club Mahindra membership was the expectation of having the freedom to plan my trips at my convenience. However, I was dismayed to discover that reservations had to be made well in advance, often months ahead of the intended travel date. This rigid booking policy has severely restricted my ability to utilize the membership effectively, especially considering the unpredictability of my work schedule and family commitments.

Furthermore, as I had not been able to undertake any trips, I promptly decided to cancel my Club Mahindra membership. I followed all the cancellation procedures as outlined in the membership agreement and contacted your customer service department. To my surprise and dismay, I faced an unreasonable refusal of my cancellation request and the subsequent refund.

As a consumer, I have the right to make choices that align with my needs and circumstances. The refusal to process a refund has caused me considerable financial strain, as the membership fees represent a significant investment for my family. I believe that Club Mahindra has an ethical obligation to respect the cancellation requests of its customers and process refunds accordingly, especially when no services or benefits have been availed.

In light of the aforementioned circumstances, I am left with no choice but to request the following actions:

1. Immediate cancellation of my Club Mahindra membership with no further impediments or delays.
2. An expeditious refund of the membership fees to the original payment method.
3. A thorough review and revision of the booking policy to allow for more flexible reservation options that cater to the needs of the members.

I sincerely hope that Club Mahindra will address my concerns seriously and take appropriate steps to rectify this matter promptly. As a reputed and customer-centric organization, I trust that Club Mahindra values its customers' satisfaction and will work towards ensuring a positive experience for all its members.

I request a response to this complaint within 14 days from the receipt of this letter. Failure to provide a satisfactory resolution will leave me with no alternative but to seek legal assistance and escalate the matter to relevant consumer protection agencies.

Thank you for your attention to this matter. I look forward to a swift and satisfactory resolution of the issues outlined above.