Club Mahindra Holidays — Cannot downgrade my membership

I have been a member of club Mahindra for over 15 years. I used to hold a red 1br membership. I once went to stay in their Ooty property and the club Mahindra person there coerced me into upgrading to the purple studio package. I somehow believed him and paid the extra money. From then on, my vacations have been hell. I cannot book rooms even though I have the balance. I am not able to travel with my family of five since we need 2 rooms everytime we book a holiday. Now I really want club Mahindra to get me back to red 1br so that I can holiday in peace.
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Club Mahindra Holidays customer support has been notified about the posted complaint.
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Hi Pruthvi, our team would like to discuss your concern over a call. Please share your Membership ID and registered contact number/email ID via Facebook Inbox. This will help our team assist you better.

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    Club Mahindra Holidays Phone
    +91 44 3988 1000
    +91 44 6695 3435
    Club Mahindra Holidays Address
    Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
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