The worst experience we’ve ever had with Club Mahindra staying at your affiliated resort Tiger Kingdom at Ranthambhore. Being a tie-up resort by club Mahindra, I was thinking that the quality will be in line with Mahindra standards but I was wrong. The rooms were not maintained, old furniture, the bathrooms are dirty and choking drains, the wall paint is peeling off, a lot of mosquitoes and insects inside. I booked 2 studio rooms but the rooms had only beds for two, the third person had to sleep on the extra mattress on the floor. Ultimately I feel that I am cheating, I lost my days on a very inferior holiday. I am requesting compensation, I feel that I have wasted my days.
The most horrible part of the holiday was seeing snakes roaming just outside rooms, my wife and kids saw them exacting in front of room doorsteps. This made them extremely uncomfortable throughout the whole stay.
I also complained about the same on the first day of check-in to Club Mahindra customer service wide my interaction number 2872183, but without any luck. The customer care executive promised me a callback and resolution through the concern responsible, but it never happened. Even I formally register the grievance, for which I did not get any response or refund of days.
The main point I am trying to make is that the quality of experience we had in this case at the Club Mahindra affiliated resort (Tiger Kingdom) was so ordinary which we would have gained by staying at an ordinary resort at a much cheaper room cost than what we are paying to Club Mahindra, which is without becoming a member, there is no requirement of paying hefty membership fees and heavily charged yearly subscription fees.
The experience was not at all worth what I paid to Club Mahindra for a day, I outrightly feel cheated, and that is why I am willing to approach any level in the hierarchy till I get a positive resolution
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