Club Mahindra Holidays — Cheating and Criminal Breach of Trust - Mahindra Personnels

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Mumbai City, Maharashtra

Membership No. : 2531452 I am Adv. Lakshmi Menon From Navi Mumbai. In 2008 my husband had taken Mahindra Club Membership. But due to some business issues, it got cancelled. I wanted to renew the same, however your Manager from Vashi Navi Mumbai - Mr. Ashwin Iyer met us and informed us that since five years have lapsed, the membership got expired and we cannot renew the same. On the installment refund, he also informed me that if within five years we had made a request for refund, we would have got the same, He discussed the entire procedure of facilities, holiday seasons, admission, termination, cancellation. The meeting went for nearly 3 hrs and beleiving him, i took the membership of white studio. I was even given complimentary stay of 8 days and coupons of nearly Rs. 8000/-. I took the membership on 16th Nov. 2013, made a down payment of 26200, and installments till Nov 2014. I also paid annual fees of Rs. 12600/-. I have some major health complications, and therefore was keen on knowing the cancellation procedure and refund also. I got a mail which said i was not eligible for any refund... I tried contacting Mr. Ashiwn Iyer, but he doesnt even attend his call.. mahindra Club website does not disclose any of its rules and regulations. While seeking refund if they speak about rules, it doesnt make sense. I signed the admission form at 10 pm. and the form was filled by Mr. Iyer . I relied on Mr. Iyer and he has only cheated me by making wrong submissions to me. I have paid Rs. 110000/- without availing any services from Mahindra. and if you tell me to forget the refund. then i have to file criminal case any all concerned. It is very sad to note that a company under the banner of Mahindra has to play such a foul game for their vested interest. Its my hard earned money which i had pumped in your company to gain some purpose. If that purpose is not happening it is your duty to consider the reason for the same. I have taken this membership only relying upon your personnel. If he makes wrong statements compelling me to believe the same, then the company is at fault. I did not get refund for my husband's membership because we slept for five years and admit that the fault was on our side but now the fault is on your side... You are therefore requested to look into the matter and revert back as soon as possible.