Club Mahindra Holidays — Club Mahindar- ASF - no Grievance redressal

Address:

New Delhi, Delhi

Hello, I am highly displeased with Club Mahindra Holidays customer care team. I have a white studio membership with them, which I took in 2009. ( member ID 577304) I've paid the entire membership amount and 2 years of ASF a total of Rs 2.82 lacs till date and against that I have not utilized even a single day holiday with them. 1st of all it is extremely difficult to reach their customer care executive as the IVR keeps on going in loops and one has to enter the same information at least 5 times before one is able to talk to someone. I called up on last saturday 28th of Feb and spoke to Ms Rashi. I explained to them that my membership is 7 year old and I have not utilized even a single day of holiday since beginning due to some personal commitments. As only a maximum of 21 days of holiday inventory can be accumulated(7 days a year), already 4 years worth of holidays had elapsed from my inventory. I wanted to book a holiday at their Dharamshala resort and I had requested that the ASF against the unutilized holidays should be waived off. Rashi was very cooperative and said exception can always be made, as it was a saturday and her seniors were not there, I should call at 11.30 am on monday, and by evening of the same day i'll have a favourable resolution. Then she went on to ask me for some references from my acquaintances who would participate in a survey and once she spoke to them there were some free goods promised. I specifically asked her if they will sell their membership, she said no it is only a survey. She called me 4-5 times that day to take the numbers.she also told me to send a mail to member relations as I could get a faster resolution which I did the same day. Since monday I've been following up with various people, explaining the entire case every time and all have been leading me on saying the case was under consideration. Someone senior would speak to me and help me get the waiver. on 3rd March I insisted on speaking to a senior, a team leader named Shaikh spoke to me, I explained the entire case again to him. I asked him if he had read my email and he said yes he had glanced through it before speaking to me. To which he said a colleague of his Ms. R Lakshmi was following up and he could not say anything as she must be talking to the senior management for a redressal. Then he said that I could not avail the holiday from 6th to 8th of March as there was no scope of getting a free room in Dharmashala now and I shold make alternate arrangements. But for the ASF waiver, I'll get a call on 4th morning from his colleague. Again on 4th morning I spoke to an executive and was surprised to learn that a block in my name had been made on the days I had requested. But again there was no resolution on my ASF matter. Finally Ms. R Lakshmi called me to say that the block was made but I will have to pay the ASF from[protected] and the balance of 2014-15 can be paid a little later, but without this payment a booking cannot be made and there is no waiver possible. When I asked to speak to a senior she said she can arrange for a call back, but the reply will be the same and I'll not get a waiver. However, she can re credit the elapsed days for me on an approval. It is the most ridiculous preposition that I have come across. How will I ever utilize 50 days of holiday in a year, which I do not even want to start with. And by end on next year again these days will lapse. It's just a round about way of making me pay now. Looking at their attitude I don't think that will be done, and I'll end up losing more money. I want to cancel this membership and get a complete refund, as looking at the innumerable complaints regarding the booking status etc from other members it looks like a waste of time and energy if one wants to take a holiday with Club Mahindra. Please help me get my hard earned money back. Regard, Anumeha. My contact no. is [protected]