Club Mahindra Holidays — Club Mahindra Bliss Membership-points deducted wrongly

I became a member in November 2022. As I was surfing and looking at partner hotels of Club Mahindra while planning a trip, my points were deducting without any confirmation, order or payment from me. Initially I was told it was a technical error and my points would be restored but it has been a nightmare with no resolution. The agreement is so one sided that if you want to cancel the membership you lose all the money you've paid. I am now wondering if such technical glitches are deliberate attempts at fraud. Further the customer 'service' staff are totally incompetent, incapable of solving any issue, or maybe even that is by design.