Dear Sir/Madam,
I am writing to bring to your attention a serious issue regarding the cancellation and refund of my Club Mahindra membership. Despite following the prescribed procedure and submitting my cancellation request within the specified time frame, I have not received any satisfactory response or updates regarding the refund status.
On 12/06/2023, I applied to cancel my Club Mahindra membership within the stipulated 15-day period, as per the terms and conditions outlined in the membership agreement. According to Club Mahindra's policy, I am entitled to a refund if the cancellation request is made within the specified time frame. However, I have faced extreme difficulties in obtaining the refund owed to me.
I have made numerous attempts to contact Club Mahindra's customer support team through email and phone, but I have been met with silence and a lack of responsiveness. This lack of communication and delay in addressing my concerns is highly disappointing. As a consumer, I have the right to expect clear communication, prompt resolution, and adherence to the agreed-upon terms and conditions.
During my recent contact with Club Mahindra's support team, I was informed that my request is pending with the sales team. I am perplexed as to why the involvement of the sales team is causing a delay in processing my refund. This delay is unnecessary and unacceptable. I urge you to investigate this matter and ensure that my refund request is addressed promptly and appropriately.
Enclosed with this letter, I have attached copies of all relevant documentation, including the membership cancellation request, proof of timely submission, and previous correspondences for your reference. These documents provide evidence of my legitimate claim for a refund and the unresponsiveness I have encountered from Club Mahindra's customer support team.
I kindly request your intervention in this matter and seek your assistance in resolving the unnecessary delay and non-compliance displayed by Club Mahindra. Such unprofessional behavior and disregard for customer concerns are not acceptable, and I believe it is within your purview to take appropriate action against Club Mahindra to ensure consumer rights are upheld.
I trust that you will treat this matter with the urgency and attention it deserves. I appreciate your commitment to protecting consumer rights and maintaining fair business practices. I eagerly await a prompt and satisfactory resolution to this issue.
Thank you for your immediate attention to this matter.
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