[Resolved]  Club Mahindra Holidays — complaint for not fulfilling the services promised to us

Address:

Kanpur, Uttar Pradesh

Dear sirs, i have taken membership of club Mahindra (white plan) and allotted a membership no 2597987. I have already paid two installments and ready to pay 3rd installment forthwith if asked. i have already booked tickets for Goa visit in the month of July 2014 and specifically told your executives Mr. Shanker Mo. No.[protected] and Ms. Neha Mo. [protected] that i would be visiting Goa along with my family on 18th December to 23 December 2014. Keeping this in mind i asked them whetherr club Mahindra resorts will be in position to provide accommodation on the said dates in Goa to which your executives promised. On there representation/Misrepresentation i have joined your esteemed club and took membership. However when recently i tried to contact Mr. Shanker and Ms. Neha- to dismay and surprise- they refused point blank and expressed utter inability to provide accommodation in club Mahindra Goa. Not only this for 15 days i am in regular touch with Mr. Shanker and Ms. Neha and all this while they assured me that i would be getting accommodation in club Mahindra Goa on my arrival there on said dates.For the last one week they either hungup or handed phone to others whenever i called them and these other persons gave flimsy and evasive answers.The whole idea was to get off the hook any how.Today when i messaged and expressed categorical intention to sue them for cheating under section 420 IPC they eventually replied in the negative as narrated aforesaid. I am duped and taken for ride by your esteemed company and your representatives. The whole purpose of taking membership is frustrated .Denial of accommodation at eleventh hour has further compounded the problem as i have already booked tickets in July and at this juncture refund is wholly out of question. Your callous, negligent, irresponsible attitude has left me in the lurch and completely bulldozed my holiday plans. Under the circumstance i request you to kindly make arrangement in your resorts in terms of my plan and membership on arrival in Goa on said dates for me and my family failing which i shall be constrained to lodge an First Information Report against your executive and company. Regards, Dr. Rajni Srivastava & Akshay Srivastava Advocate [protected]