Club Mahindra Holidays — Customers are Mislead by their Sales Executive at the time of Buying Membership and Actual Membership Policy differs.

Address:

Mumbai, Maharashtra. 400068

Hello Sir/Madam,

I would like to request the authorised person who looks into Club Mahindra Membership cancellation and refund policy of the membership due to Pathetic Customers Satisfaction and Experience.

My member ID is 371092 and I would absolutely like to Cancel my Club Mahindra Membership and avail the possible Refund.
There are several reasons for cancelling the membership:

1) Club Mahindra only Calls you at the time when ASF Payment is due, otherwise you barely receive any call from the company.

2) Sales Executive conveyed me that you can book your holidays 2-3 months prior if it is higher season and you can book anytime when it is your season. Which later on I got to know that it is absolutely absurd and they say this just to mislead you and buy the membership.

3) Whenever you try to book any holidays or infact even if you plan to see the dates available, most of the times the resorts or either Full or Get Waitlisted. So my question is what is the use of Membership and ASF when you don’t get to stay at desired location at desired time even when it is in your season ??

4) Lonavla resort (Club Mahindra Tungi) was not even included in the Club Mahindra Application so that you can book directly and avail the benefits.

5)You are forced to pay the ASF of current year, till that time you cannot even avail the benefits of the holidays that you have paid ASF for earlier year.
6) Club Mahindra has also asked for the Payment of ASF at the time of Covid-19 when the whole world was sitting inside their houses and Club Mahindra was calling for their ASF payments which is Unethical.

As per the rules and circular of Government or Maharashtra at the time of Covid, Travel was strictly not allowed even then Club Mahindra asked for the payment which should have been waived of. So does Club Mahindra is trying to challenge the Rules and Circular of Government of Maharashtra by asking for ASF payments and trying to prove that their company Policy is superior then the rules by Health Ministry then surely I’ll have to take this matter to Legal Authorities.

7) Absolutely disappointing service from Club Mahindra and Mahindra Group especially.

Would like to know the Refund Process and Refund amount as soon as possible.

Regards,
Chinmay Kamat