[Resolved]  Club Mahindra Holidays — delayed payment of refund. absolutely pathetic service

I am a new member with club mahindra. Unfortunately my initial experience with a supposed to be world class organisation is extremely sad.

Some person keeps calling me for validating my account and is unable to resolve my issues and make necessary corrections. I am surprised that a name correction can take 2 months.co applicant also spelt wrong. And inspite of giving all the valid proof. To top it all the sales person who is behaving like a typical salesperson of not acknowledging my calls and now ignoring me to sort out corrections which have been made at data entry stage by your poovar office.
To add to it all even my rci membership is spelt wrongly.

Club mahindra had been chasing me since last ten years to take up a membership. And now when i finally have really streched myself to take up a white membership with full payment, i really and truly regret my decision of taking up the membership.

I request you to kindly refund my membership amount as i can't see any hope of a fruitful long term relationship with your organisation.

Above is my mail to cm. O which i received no response. I then posted the same on their fb page. After which i received a mail in response that they would refund my amount in full and that the process takes 90 days.

I have made a full payment of 3.6lacs+ and see no reason why my refund should take long. The errors were all from their side. They were unable to comply with the services. It is absolutely no fault of mine. Why should i be bearing the loss of interest on such a large amount of mine.

If their systems are capable of creatind a membership id and shooting out a mail in a couple of hours, why cant a refund process be as simple. Why should i wait for 3 months.

Request cm to pay out my refund immediately.
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Sep 30, 2018
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Aug 23, 2018
Club Mahindra Holidays Customer Care's response
We regret the experience you've had so far, Sangeeta. We will get this checked with our Member Experience team, kindly be assured that we will get back to you with a further update on your concern soon.
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    Club Mahindra Holidays Phone
    +91 44 3988 1000
    +91 44 6695 3435
    Club Mahindra Holidays Address
    Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
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