[Resolved] Club Mahindra Holidays — did not receive holiday voucher even after reloading hdfc forex card > 1000 usd as per offer

vipuln822

from Hyderabad, Telangana

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201304

In september, i had purchased a hdfc forexplus card and reloaded it with more than 1000 usd. As per the offer terms, club mahindra was supposed to provide a 2n/3d voucher for the same. After reloading, i did receive a link from hdfc on email though, stating that i am eligible for the voucher and need to fill details so that club mahindra can reach out to me and provide the voucher. Sadly, even after filling it more than once, haven't received any call from club mahindra. It has been 2 months. Called the club mahindra customer care but they simply told that hdfc will provide the voucher, which is strange as it is club mahindra who is supposed to do that. Also checked with hdfc, and they say it is club mahindra who will provide the voucher. It has been a pathetic experience to say the least.

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Jan 7, 2019

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2018

Club Mahindra Holidays Customer Care's response Hi Vipul, we completely understand your concern. Request you to please check with our partner brand regarding this. They'll be in a better position to help you with it. In case you want to reach out to us, you could call us at[protected].