Club Mahindra Holidays — FIR we will file against CLUB MAHINDRA & ANKIT SAXENA

Address:

Unit # 1401 14th Flr Aggarwal Corporate Heights Netaji, Netaji Subhash Place, Pitampura, Delhi, 110034

Club Mahindra Sales person Ankit Saxena from Delhi office [protected] had done big fraud with us when he sold us the holiday package by giving us all wrong information to us at 10 PM in the night to sign documents of just acceptance as a member and nothing related to its terms & conditions.

He just made us digitally sign without showing us all the other pages, and he took our digital signature only on the page that he showed to us, of this document. There was no hard copy given to us & no soft copy of the same in the email until we asked for it in the month of April 2022.

This document does not have Company Stamp and is not on the letter head of Club Mahindra. This document has been forged after our signatures were taken by ANKIT SAXENA and we were not aware of what was written in it.
In this document, all the information was being feeded wrongly, which we were not aware o[censored]ntil we got this document on email in the month of April 2022 when we fought and asked for it.

Firstly, we never used a Credit Card for down payment but the document mentions Credit Card, we had used a Debit Card.
Secondly, the amount of down payment is mentioned as 48888 whereas we had paid 74000 in one go to Ankit Saxena from our Debit Card.
At the time of selling the package, he told us that I am putting your card on EMI plan as a formality only and you withdraw your card details before your EMI is due in April 2022.
And also that we can enjoy 7+7 nights of Club Mahindra & RCI with this down payment. He never told us that if we do not pay the EMI in April 2022, we will not be able to book any holiday and all our nights would lapse.
In the package, he promised us 7 Club Mahindra nights & 7 RCI nights valid untill November 2022 on a one-time down payment of 74000 rs.
He had registered our card details on the CM website for all EMI payments and told us that this is just a formality and if you dont want to continue membership, you can remove your card anytime.
He also promised that we will receive 14000 as cash back within 14 days from Club Mahindra, but we had to really struggle & fight with CM to get that money after 2 months of membership.
He had lied to us about this amount also as 14000 but the amount that we had to get as cash back was Rs. 21000.

When we called up RCI after 4 months of taking this membership, to make our holiday bookings, they told us that they don't have any information about us as Club Mahindra members.
We again had to fight with Club Mahindra because they had not sent out details to RCI because of which they denied our bookings.

Now when RCI received our details after 4 months of taking CM membership, none of our chosen locations had booking availability for the next 1 year and they also told us that our membership does not allow us to book all locations and we are not eligible for all location holidays.
When we approached the CM about this issue, they said that we don't take responsibility between RCI & Customer. They have to deal directly, the why do you guys advertise boldly about International holidays in all locations through RCI. This is mis-advertising and FRAUD.
After fighting between Club Mahindra and RCI for 1 month completely, Club Mahindra completely denied taking any responsibility of this issue.
We then approached the Sales Rep Ankit Saxena and he continued to pass time on this issue for another 15 days.
After 15 more days, he told us that now you cannot use any holidays because we have become overdue in our EMI payment to Club Mahindra.

So now we have paid CM money and all of it has gone waste and Ankit Saxena CME ID 32766 has threatened and misbehaved with us that 'we can do whatever we want but nothing can be done now'.
WE ARE GOING TO FILE AN FIR AGAINST CLUB MAHINDRA & ANKIT SAXENA ON PRIORITY BASIS WITH VARIOUS CHARGES OF FRAUD, FORGERY, CHEATING AND WILL ENSURE THAT WE GET OUR MONEY REFUNDED!