[Resolved]  Club Mahindra Holidays — Forfeited deposits and not returning money

My membership ID is 2757243. I have paid down payment of Rs.34700 on 20.04.2017 and paid 20000 in 3 installment bearing cheque nos. 78156, 157 and 159 dated 7.5.17, 7.6.17 and 10.8.17 respectively. I have not availed even a single trip after paying approx Rs. 84000/- to Mahindra Holidays due to some personal issues and cancelled the membership. Now, I don't want to refund my amount but seek some token benefit out of my investment in the form of one trip for 6-7 days in Maharashtra to adjust the said amount appropriately. I have raised this issue to various executives in subject reference case numbers but they reiterate with the same reply that the invested amount is non-refundable and membership can not be renewed once cancelled. There is no such copy I have/ provided by you, of the agreement between Club Mahindra and me which claims that invested amount will be forfeited on cancellation of membership.
I have also raised complaint at level 2 to Shri Ravi Kumar on 19.12.2023 but he has not reverted so far. After the expiry of stipulated time period of 3 days at level 2 as per your company policy, I forwarded my grievance to level 3 @ [protected]@mahindraholidays.com on 27th Dec 2023 but she also not reverted with any response within required timeframe, so, I formally raised my next and last level complaint Shri Anupam @ [protected]@mahindraholidays.com for timely settlement of the matter but he also not reverted so far.
I have not availed even a single trip in any Mahindra Resorts after issuance of my membership. My membership was conceptualized in Kanpur (UP) by one of your executives, Sameer on 20th April 2017.
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Feb 18, 2024
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Jan 15, 2024
Club Mahindra Holidays Customer Care's response
We understand your concern and have shared it with our team. Please be assured that they will reach out with an update soon.
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    +91 44 3988 1000
    +91 44 6695 3435
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    Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
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