Club Mahindra Holidays Customer Care
Mahindra Holidays & Resorts India Ltd.
Customer satisfaction rating: 83%
Submit a Complaint
1446
COMPLAINTS

Club Mahindra Holidays Customer Care

Mahindra Holidays & Resorts India Ltd.

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Address
Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road
Chennai
Chennai District
Tamil Nadu
India - 600 002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
76
down
64

Phone:
Phone:
up
41
down
34

Fax:
Fax:
+91 44 3027 7778  
+91 22 3368 4721  

Additional info
Contact Details

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F.A.Q.

Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road,
Chennai – 600 002, Tamilnadu
Tel: +91 44 3988 1000
Fax: +91 44 3027 7778

Corporate Office
Mahindra Towers, 1st Floor, "A" Wing, Dr. GM Bhosle Marg, P.K. Kurne Chowk, Worli, Mumbai - 400 018
New Membership: 1800 209 2345
Member Bookings: 1860 210 1111
Fax: +91 22 3368 4721

View More Information...

Customer satisfaction rating
83%
Complaints
1446
Pending
24
Resolved
1185
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:30 am - 06:30 pm
Tue09:30 am - 06:30 pm
Wed09:30 am - 06:30 pm
Thu09:30 am - 06:30 pm
Fri09:30 am - 06:30 pm
Sat09:30 am - 06:30 pm
SunClosed

Club Mahindra Holidays related photos (134)

Club Mahindra Holidays Complaints & Reviews

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Club Mahindra Holidays — cancellation of booking due to natural calamity

 Khushboo Raval on Sep 28, 2018
I along with my family was to visit manali from 24-30 sept and had booking at white meadows club mahindra from 24-29. On 23 night there was cloud bust at kullu so all roads were closed for 3-4 days. We were asked to not come to manali so we cancelled our booking.

For 2-3 days daily we used to call to ask for mail. And on 5th day we got answer there is no cancellation policy for such situation.

This is horrible. I would ask club mahindra that is this the way and is this ur policy? Seriously? Your person tells u could have cancelled before 15 days. Are you people sick?...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — regarding misleading about membership plan and fraud of rs 7300

 Nitinmbm87 on Sep 27, 2018
On sunday i have received call from club mahindra office jaipur for 2 night 2 days free holiday voucher.they invited me with family in hotel lalit jaipur on 5.00 pm 23 sep 2018 . on arrival their sales excutive exlpained me cluv mahindra membership plan of rs 4, 18000 for 25 yr. i clearly deny for any membership plan. after deny sales exceutive vishal and manger ankur ..explained me another short term membership plan of rs( 41800 one time + three emi of rs 10669 ) for 12 nights(7 night of RCI with no extra charge and 5 night of club mahindtra). i deny this plan also. after some time they offered...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — mis selling and delay in cancellation

 jaypalsinh jethwa on Sep 27, 2018
I hv raised complain on 23rd june which surprise to me mark as resolved now on 8th aug without any call, mail or communication from club mahindra end...

On which basis complain marked resolve... Can anyone revert... I wrote 3-4 update on complain but hardly there is any revert...
I already asked to revoke that complain as well raising fresh complain again..

Membership id : 2765109
Contact no : [protected]
Email id :
Jaypalsinh. Jethwa@gmail.com

I hv also mark a mail to your memberrelation id as well but not find any revert...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — unfair customer treatment

 Pravika Sah on Sep 26, 2018
Hi, i bought club mahindra studio, white membership from 1/1/12to 31/12/36. Number 2150811.
I am facing a tough time to book a holiday as always weekends and holidays are booked. The sales executive told me that i can carry forward my inventory in case i don't utilize it. I always pay my dues in time but in 2017 my 7 days inventory lapsed. I was not informed that my paid days will lapse. Club m says that they sent sms but i never received it. My agreement also doesn't mention any lapse inventory clause. How can new rules be made without informing. How can club m infringe in the right of a...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — miscommitment and not satisfied

 Dilip Malani on Sep 22, 2018
My membership no: 2786448
The membership was sold to me by manish from growel, kandiwali
Now whenever i try to contact them for a holiday they told me you can't go bcoz its holiday time even when festival are going at that time you are also not able to attend because it's company policy and they dont pick up my call and i am unable to book till now. When i bought this membership they were not explain rules and regulations about this policy,
During the sale they told you can call us anytime we will book for you. And offering for 3night 4days free holidays package and silver...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — false commitment and very unprofessional behaviour

 Nipun Kalra on Sep 22, 2018
My membership no: 2820657
The membership was sold to me by shiv kumar and nikhil from pitampura branch.
Now whenever i try to contact them for a holiday they dont pick up my call and i am unable to book till now.
During the sale they told you can call us anytime we will book for you.
There has a lot of false promises regarding payment of emi’s.
Initially i was told to just pay the down payment and you can hold your emi till anytime you want.
But my card is getting auto debit every month.
Now when i asked to cancel my membership and process for...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — sales by misrepresentation

 kiran Goel on Sep 21, 2018
My membership number is 2796859
I have already put a complaint regarding the mis commitment done by the sales rep. Mr. Tushar malik
He did not keep his commitment for the additional 2 nights, and the one week internationals vouchers
Also as committed to provide me hashtag movie every month, we hardly have two opportunity, and when contacted at the office, we have been told that is not possible to provide every time movie vouchers to the old members

We made major of the amount to the company, but despite of contacting our sales rep from pitampura branch, mr. Tushar...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — discontinuation of membership

 Manash Deb Nath on Sep 20, 2018
I had filled in the membership ofclub mahindra as the representative was very persuasive.. Paid the one time fee.. But due to sudden financial loss i am unable to continue with the membership. I have put up the issue with the relavant department. How ever i didnt receive any reply from club mahindra. This is very unethical. Kindly be professional and solve my issue....
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — club mahindra holidays for the cancellation of membership

 dushyantsingh1982 on Oct 10, 2018
I had taken membership of Club Mahindra, now I want to cancel the membership for that I am continuously doing communication with Club Mahindra and have sent 3 to 4 emails to memberexperience@mahindraholidays.com
but still I have not received any response from Club Mahindra and they are regularly sending debit mandate to my bank.

After getting acknowledgement mail from Club Mahindra regarding cancellation process on 21st Sep 2018, still my membership is not cancelled and still I am receiving debit mandate in my bank account....
Complaint comments  Read comments Complaint category Travel Agents

Club Mahindra Holidays — membership fee down payment

 Arrun Soni on Sep 19, 2018
Hi i went to this club mahindra seminar in which they called me and wife for free gift voucher but there they had a trap of their membership explainations.
They convinced us by showing their properties but when we asked them to discuss with our family members they said do not call them because they will misguide you.That was awkward to hear but still we thought okay fine.
We were not able to pay the emi they told us so they brought us a plan which suited our emi..They asked to pay the down payment..And before filing the agreemtent they swap my debit card and snichted the payments
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Club Mahindra Holidays — membership cancelation before verification

 Mahadev Padhi on Sep 16, 2018
That i had signed membership form through sales executive sunil kumar from bhopal with 50% down payment scheme but before verification i mailed for cancelation of the same because of health issues however already 30 days passed so far they are not responding in a legitimate way. I contact thru to lucknow office many times they only replied as under process. So pl take it on priority basis...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Club Mahindra Holidays — complete unprofessional and unethical attitude of mahindra holidays & resorts india limited (club mahindra)

 Kausikdas on Sep 16, 2018
Dear sir,

1. On 13.08.2018, i paid an amount of inr 2, 90, 600 through credit cards towards purchasing club mahindra red season membership for 25 years through club mahindra’s holiday specialist mr. Deepanshu dhawan from its delhi, pitampura branch.

2. While selling the membership, he had misrepresented many facts some of which are as follows. Later on i came to know about actual truth regarding all these:

- red season members will get confirmed reservation even in pick seasons like new year’s eve in goa even if you book 4 to 5 days in advance....
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — for the cancellation of membership and refund of money

 Mohit Bansal 1165 on Sep 13, 2018
Dear,
my member id is 2832657...my name is mohit bansal...mobile no [protected]...email id mohitmonila@yahoo.co.in

I have purchased membership of club mahindra on 16 August 2018 with 50% payment. Whose details are as follow
1. 40000 from HDFC credit card
2. 50000 from sbi debit card
3. 50000 from Canara Bank chq
4. 69150 from Canara bank chq name of sukesh bansal

But at the time of purchase of membership no one tell about the annual maintenance charges that I know later from my friend. Club Mahindra cheats me and doing wrong commitments...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Club Mahindra Holidays — staff behaviour very bad

 amigi on Sep 12, 2018
Club mahindra your staff behaviour very bad, you are not a best holiday options. i am request other people do not join club mahindra .
Mujhe pvr dehradun me club mahindra ka ek cupoon mila. Uske baad mujhe call aati hai aur club mahindra ke office per invite kiya jata hai. jha per aapka staff mere se bde hi buri tarah se baat karta hai. aapka staff mujhe bolta hai ki ham galt aadmi se baat kar rhe the....
Complaint comments  Read comments [1]Complaint category Government Organizations

Club Mahindra Holidays — membership refund - unprofessional & cheat

 Vini72 on Sep 12, 2018
I took membership in month of june 2018, and applied for refund of advance paid in early aug 2018. Have called there office few times, and also sent two emails.
There people just keep calling that they will not refund any money and also there is no policy of refund even if we have not utilized the serviced of the club mahindra holidays even for 1 day.

This is absolutely cheating, mahindra has not incurred any cost to give membership, even if they want to deduct a nominal administrative fees for the same i am ok with the same....
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — for complaint

 Piyush Daga on Sep 11, 2018
As ur company promises to gave us a free 2 movie tickets and free 2n/3d, while ur celebration of 21st anniversary, ur company executives calls us to attend a meeting and collect it, then in meeting they says it will be mail in 48 hours, as ur meeting is on last saturday, so I hope u will proceed further, and till now I have received no gift now.

So please......
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — wrong commitment and 3rd class customer care

 Mahendra Korat on Sep 11, 2018
I have purchased a membership in 2017 and i have been told that you will get 7n international holiday valid for 2 yrs + 6n domestic holiday valid for lifetime. Now when paper cames, both the complementary holidays are valid for 6 months and no one answers the call. When i contacted the sales executive, he told me that don't worry, i will reenable them whenever you want. Now after a year i want to utilize those days, no one is answering the call....
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — required my refund still pending since last 6 months- very worst experience by senior

 DINESH PANT PANT on Sep 10, 2018
Hi,

I am hitesh v gohel form vadodara gujarat
My mobile no is [protected]
I am facing a very big trouble from your company executives
Your company (Club mahindra) is not able to give my refund since last 6 month.
And your appellate executives are just harassing me and i have a voice recorded proof of this that how your executives were speaking with me.
You appellate authority is just wasting my time and they are not able to work on my request and they are not providing me a proper resolution.
In fact the team leader of your appellate authority...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — reservations - extremely disappointed and dissatisfied member - worst customer service!

 sachinmehta1975 on Sep 10, 2018
Hi Club Mahindra members. I had dropped this mail to the ceo, head of customer service and board of Club Mahindra. 2 months later I did not get a solution to my complaints and finally ended up ruining my holiday. I usually refrain from using social media as channel to voice out complaints but these guys did not leave any choice but to do this. I am not sure how many of you face similar issues, but honestly these guys do not care for their members. Not a single response from their CEO, customer service head or any senior person in club Mahindra. It is a huge failure and I am really looking forward...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — cancellation membership and refund money

 Chirag Gondaliya on Sep 7, 2018
Id no: 2829031,
Membership date: 21/07/2018 and i request date: 28/07/2018 to cancle membership but not any answer to club mahindra member...
Than send to many mail but not any reply... And agent is always say to mail...
Than i send to legel notice 29/08/2018 and pray to refund money and my cheque...
Then after my cheque issue in bank and i bank charge...
So this last warning plz hold my banking emi, refund money and my 2 cheques......
Complaint comments  Read comments Complaint category Entertainment and Recreation

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