Club Mahindra Holidays — Fraud by club mahindra

My club mahindra membership no is 2739158. My name is komal prajapat. On 10 feb 2017 two club mahindra sales person came at my home and they explained me the policy of club mahindra holidays. I agreed to their policy due to their lucrative plans. They provided me various vouchers. But after 2 months of membership i tried to book my 1st trip but no hotel was available and even their helpdesk was also not supportive. Till today after 4 years i haven't booked their any hotel or i can say not able to book because of no availability of rooms. And after 2 years i come to know other conditions which that sales person did not tell us.1st is that i have to pay an asf amount every year till 25 years for which that guy said that for special services if you want to avail than only you have to pay asf otherwise not. 2nd is that as i told customer care person that i'm not able to book any room because of no availability of rooms then he said that you have to upgrade your policy to purple as for white member advance booking starts only 15 days before.and their cancellation policy is if you cancel between 15 to 8 days you will be charged of 50% of days. Due to these conditions all the rooms get booked and i could not get that. Due to their so many terms and conditions i have become frustrated i have already spent around 5lakh rs and every year have to pay asf even if we dont book the room. in this covid time we do not want to go out anyway. and one another issue is that they never told us that your days will get expired my 7 days has been expired, 7 complimentary nights both at national and international and also the vouchers has been expired and their executives also changes every time so that we are not able to properly explain our concern. i want all my money back. Please bring me out of this vicious cycle.
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Club Mahindra Holidays customer support has been notified about the posted complaint.
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We deeply regret the experience you had, Komal. Please be assured that we have notified our team about your concern, they will get in touch with you shortly.

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    Club Mahindra Holidays Phone
    +91 44 3988 1000
    +91 44 6695 3435
    Club Mahindra Holidays Address
    Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
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