[Resolved]  Club Mahindra Holidays — Fraud By Club Mahindra: Membership ID: 2895154

I had your GoZest membership for which I had paid 99, 000 earlier.
Owing to Covid situation in the country I could not utilize it properly (3 holidays in 2 years), for which I contacted their sales agent Sachin to check if that could be extended
He confidently representing the organization told me that extension is not possible and the only options with you are to forget about the membership or extend it which later turned out to be a lie (Fraud/ Lie 1)
I had no reason not to believe him (since these people trained your sales team so well on how to fool customers), so I asked him for options with regards to membership extension
While giving me options I insisted for one time payment options only among which I will finalize
After giving one-time payment option, he insisted on taking other options which had the following details
Just Pay 10% now, the remaining payment you can make before year end in March when company will make special discounts (Fraud/Lie 2)
You don't have to worry about ASF dues for 2-3 years (Fraud /Lie 3)
Your premium payment will start only after 3 months in May'22 before which we would have made the payment in March (as written in previous pointers) (Fraud /Lie 4)
Your remaining points from GoZest will be added to new membership (Fraud /Lie 5)

I had no reason not to believe him since he has been trained by champions of fraudulent people
After I made the payment of 10% (24, 478), I asked for summary report from him since I had 15 days to cancel inn case I am not satisfied ( The proof of which I am attaching) (Fraud /Lie 6)
He very conveniently ignored that request
After about a month I received a message for ASF due which I forwarded him to which he replied let me check
Post that I have been calling him continuously and he kept ignoring my calls by not picking up
I called him from other number which he picked up and upon hearing me he blocked that number as well
Post that, I raised a complaint from your grievance redressal team

After weeks and months of to and fro this was the company's (Mahindra Holiday's) official statement as per Vishesh
As per the membership rules, we would like to inform you that there is no refund applicable to your membership

So basically, as per Vishesh, no matter what frauds and lies they commit in any matter, since you have written some policy as per our convenience which we can give to refuse refund and laugh about it later

They have found new ways to ignore me now
They hypothetically keep claiming I requested for cancelation on Dec'21 instead so we are cancelling your membership

Amount they fraudulently took from me :123478
Old Membership ID: 2895154
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Jun 25, 2022
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
May 21, 2022
Updated by prabaljeet
Dear Team,

Ignoring my complaints these people have cancelled my membership "owing to non-payment of dues" and even now they keep repeating terms like "decision of cancellation of membership" / "your decision" etc.

Now they are saying I signed some KYC documents which I never ever remember doing so
Verified Support
May 24, 2022
Club Mahindra Holidays Customer Care's response
Hello Prabaljeet, we are here for you and have shared your concern with our team. Please be assured that they will reach out to look into the same soon.
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    +91 44 6695 3435
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