Club Mahindra Holidays — Fraud charges

Address:	Chennai, Tamil Nadu, 411002
Website:	clubmahindra.com

This is how club mahindra cheated me…. Take some time out if you want to save money I purchased their membership On December 2013. At that time the sales person showed me few pages written membership rules. In that point no 12.1 Mentions clearly Direct Dependant and children with age less than 25 are excluded from the payment of GUEST FEE/charges. 1 of my sole reason to purchase their membership was that my parents could travel to their resorts without any extra charge. I decided to take the membership. I paid 50% amount and balance was on EMI. In these 2 years I booked Kanatal resort for my parents in 2014, then booked Club Mahindra Varca Beach property but unfortunately I had to cancel it. Few months back I booked their Mac Boutice Resort in Bangkok. My parents enjoyed both the vacation ie Kanatal and Bangkok. Suddenly few months back some executive called up saying Direct Dependant will be considered as Guest and will be charged extra. On inquiring why we should pay guest fee for direct dependant they said because you have taken Membership in the name of company. I asked them then how come you didn’t charge me for the 2 vacations which they replied it was a mistake from the executive. I asked why you are telling me this after all EMIS ARE CLEARED and is it written anywhere that direct dependant will be charged additional. To which they are yet to reply. After exchanging 100’s of mails finally on 10th of September Mr Sanjay responds that Parents will be considered as direct dependant and Guest fee will not be charged if they carry sufficient document. But after that I again got their mails and call from jennifer (MANNERLESS CUSTOMER SERVICE EMPLOYE) that guest fee will be charged to direct dependant. If they do not pay accommodation will not be provided. From that day onwards they have not bothered to REPLY TO ANY OF MY MAILS. The person who sold me the membership has left the JOB, Mr Sanjay is not replying to my mails and CM is harassing me. COMPANY EARNING CRORES AND JUST FOR RS 1100 THEY ARE HARRASSING THEIR MEMBERS… SHAME