I requested membership cancellation which was purchased by my wife. She was unaware that we already had a membership in another club and thereby we could not use Club-Mahindra membership. Membership was purchased on 29-April-2023 and I requested cancellation on 30-April-2023.
The request with Case_ID:02980878 was created and sent for processing 2 months ago on 30-April-2023. Since then I am continuously doing follow-ups on all possible escalation emails. I haven't got a single update in the last 2 months. This is extremely pathetic behavior from a company associated with the name "Mahindra" and ultimately tarnishing the image of the Mahindra group. So far I have done these many email follow-ups.
1. Chief of Member Experience: 29-June-2023 ([protected]@mahindraholidays.com)
2. L3-Escalation: 26-May-2023 ([protected]@mahindraholidays.com)
3. L2-Escalation: 22-May-2023 ([protected]@mahindraholidays.com)
4. L1-Escalation: 11-May-2023 (gozest.[protected]@mahindraholidays.com)
5. Manager's DL Escalation: 13-May-2023 ([protected]@mahindraholidays.com)
6. MemberExperience-Escalation: 10-May-2023 ([protected]@mahindraholidays.com)
7. Cancellation Case created on: 30-April-2023 [First day if membership)
Apart from this, I have called customer care at least 10 times, and every time I got all incorrect and misleading information from executives (I am also told by executives that "We can not do anything from our end")
ID: 03015318 on 08-May-2023
ID: 03022947 on 12-May-2023
ID: 03034125 on 21-May-2023
Its terrible that complete top-to-bottom level process of customer-handling is useless and all Club-Mahindra cares about is taking money from people and converting this membership program into a low grade scam practice.
Was this information helpful?
Post your Comment