Club Mahindra Holidays Customer Care
Mahindra Holidays & Resorts India Ltd.
Customer satisfaction rating: 83%
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1512
COMPLAINTS

Club Mahindra Holidays Customer Care

Mahindra Holidays & Resorts India Ltd.

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Address
Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road
Chennai
Chennai District
Tamil Nadu
India - 600 002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
82
down
66

Phone:
Phone:
up
43
down
35

Fax:
Fax:
+91 44 3027 7778  
+91 22 3368 4721  

Additional info
Contact Details

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F.A.Q.

Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road,
Chennai – 600 002, Tamilnadu
Tel: +91 44 3988 1000
Fax: +91 44 3027 7778

Corporate Office
Mahindra Towers, 1st Floor, "A" Wing, Dr. GM Bhosle Marg, P.K. Kurne Chowk, Worli, Mumbai - 400 018
New Membership: 1800 209 2345
Member Bookings: 1860 210 1111
Fax: +91 22 3368 4721

View More Information...

Customer satisfaction rating
83%
Complaints
1512
Pending
20
Resolved
1245
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:30 am - 06:30 pm
Tue09:30 am - 06:30 pm
Wed09:30 am - 06:30 pm
Thu09:30 am - 06:30 pm
Fri09:30 am - 06:30 pm
Sat09:30 am - 06:30 pm
SunClosed

Club Mahindra Holidays related photos (145)

Club Mahindra Holidays Complaints & Reviews

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Club Mahindra Holidays — false information

 Dhrumil Parekh on Oct 3, 2018
I applied for the Club Mahindra Membership on 15th Sep and was informed that there would be no Annual Maintenance Charges, as that would be taken care by Relationship Manager, However during the confirmation call, the person notified that that Every member have to pay the charges and Relationship manager wont come into picture.

I rejected the membership on the call and was informed that i would receive the call from Branch, Till date i haven't received any call, I spoke with RM Supervisor Deepak Sharma, he was rude and sd there wont be any cancellation confirmation before 30 days,...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — promised a free gift voucher but still not received [Resolved]

 shankarsomu on Oct 3, 2018
Hi team,

I have attended the timesharing session or presentation along with my family for 45 minutes on 22nd september at hotel hilton chennai.

The marketing (Rep) ramya called from these numbers ([protected], [protected]) and when i tried to reach her for vouchers she blocked my numbers.

The marketing team promised that you will get 2n/3d holiday vouchers within couple of days.

I asked marketing team, how you got my number they said clearly since you are owning mahindra vehicle and this is special drive for them alone.

For...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — false details given by agent [Resolved]

 murarimohan3@gmail.com on Oct 3, 2018
Date-03.10.3018
Sir,
I am a retired defence personal, on 23.09.2018 (Sunday) a agent from club mahendra came to my home at film city road, malad east and he discussed about cost and benefits of club mahindra membership but he didn't cleard about annual maintenance fees (Asf) and my wife paid half of membership amount by credit card on same time later after his departure, my wife called one of her friend who's father is also a member of club mahindra holidays she informed about asf under which one has to pay 14000/- every year. My wife got astonished and immediately called to that...
Complaint comments  Read comments Complaint category Other

Club Mahindra Holidays — refund delayed [Resolved]

 Carmen DSilva on Oct 3, 2018
We had taken the club mahindra membership in jan 2018. However due to some circumstances we cancelled it within 4 days. We were told we would get our full refund in 90 days. We are in the month of oct and we still haven't received anything. They asked me to send a copy of my bank statement. I sent on 20th sept 2018, i haven't received a reply as yet. They say they have transferred the money to my card from which i made the payment. But the payment was made from a debit card and not a credit card. They keep telling me that they are working on it.. This is going on since july2018....
Complaint comments  Read comments Complaint category Entertainment and Recreation

Club Mahindra Holidays — free gift vouchers [Resolved]

 KIRUBA M on Oct 1, 2018
We wre asked to listen to a 45 minutes presentation of club mahindra membership. They said they will give free vouchers at the end of presentation. Then they said they will send through mail. But still we have not yet obtained. They are always delaying and saying we will send in one hour and so. We thought of joining as a member. Thank god we dint join. They dint keep up their words....
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — fake promises [Resolved]

 Sujay Jajee on Sep 29, 2018
Club mahindra is a big fake comany.
All the sales executives while selling the packages make false promises which are not documented also.
They also ask you not to mention about it on the validation calls.
Well played club mahindra, nice way to trap customers to buy your packages for which they dont have any written documents for the promises made by sales executives.
One of the worst experience from this resort.
I would request anyone buying club mahindra membership, please do not buy it, especially if you are tempeted by the fake holidays from their side....
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — cancellation of booking due to natural calamity [Resolved]

 Khushboo Raval on Sep 28, 2018
I along with my family was to visit manali from 24-30 sept and had booking at white meadows club mahindra from 24-29. On 23 night there was cloud bust at kullu so all roads were closed for 3-4 days. We were asked to not come to manali so we cancelled our booking.

For 2-3 days daily we used to call to ask for mail. And on 5th day we got answer there is no cancellation policy for such situation.

This is horrible. I would ask club mahindra that is this the way and is this ur policy? Seriously? Your person tells u could have cancelled before 15 days. Are you people sick?...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — regarding misleading about membership plan and fraud of rs 7300

 Nitinmbm87 on Sep 27, 2018
On sunday i have received call from club mahindra office jaipur for 2 night 2 days free holiday voucher.they invited me with family in hotel lalit jaipur on 5.00 pm 23 sep 2018 . on arrival their sales excutive exlpained me cluv mahindra membership plan of rs 4, 18000 for 25 yr. i clearly deny for any membership plan. after deny sales exceutive vishal and manger ankur ..explained me another short term membership plan of rs( 41800 one time + three emi of rs 10669 ) for 12 nights(7 night of RCI with no extra charge and 5 night of club mahindtra). i deny this plan also. after some time they offered...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — mis selling and delay in cancellation [Resolved]

 jaypalsinh jethwa on Sep 27, 2018
I hv raised complain on 23rd june which surprise to me mark as resolved now on 8th aug without any call, mail or communication from club mahindra end...

On which basis complain marked resolve... Can anyone revert... I wrote 3-4 update on complain but hardly there is any revert...
I already asked to revoke that complain as well raising fresh complain again..

Membership id : 2765109
Contact no : [protected]
Email id :
Jaypalsinh. Jethwa@gmail.com

I hv also mark a mail to your memberrelation id as well but not find any revert...
Complaint comments  Read comments [2]Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — unfair customer treatment [Resolved]

 Pravika Sah on Sep 26, 2018
Hi, i bought club mahindra studio, white membership from 1/1/12to 31/12/36. Number 2150811.
I am facing a tough time to book a holiday as always weekends and holidays are booked. The sales executive told me that i can carry forward my inventory in case i don't utilize it. I always pay my dues in time but in 2017 my 7 days inventory lapsed. I was not informed that my paid days will lapse. Club m says that they sent sms but i never received it. My agreement also doesn't mention any lapse inventory clause. How can new rules be made without informing. How can club m infringe in the right of a...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — miscommitment and not satisfied [Resolved]

 Dilip Malani on Sep 22, 2018
My membership no: 2786448
The membership was sold to me by manish from growel, kandiwali
Now whenever i try to contact them for a holiday they told me you can't go bcoz its holiday time even when festival are going at that time you are also not able to attend because it's company policy and they dont pick up my call and i am unable to book till now. When i bought this membership they were not explain rules and regulations about this policy,
During the sale they told you can call us anytime we will book for you. And offering for 3night 4days free holidays package and silver...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — false commitment and very unprofessional behaviour [Resolved]

 Nipun Kalra on Sep 22, 2018
My membership no: 2820657
The membership was sold to me by shiv kumar and nikhil from pitampura branch.
Now whenever i try to contact them for a holiday they dont pick up my call and i am unable to book till now.
During the sale they told you can call us anytime we will book for you.
There has a lot of false promises regarding payment of emi’s.
Initially i was told to just pay the down payment and you can hold your emi till anytime you want.
But my card is getting auto debit every month.
Now when i asked to cancel my membership and process for...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — sales by misrepresentation

 kiran Goel on Sep 21, 2018
My membership number is 2796859
I have already put a complaint regarding the mis commitment done by the sales rep. Mr. Tushar malik
He did not keep his commitment for the additional 2 nights, and the one week internationals vouchers
Also as committed to provide me hashtag movie every month, we hardly have two opportunity, and when contacted at the office, we have been told that is not possible to provide every time movie vouchers to the old members

We made major of the amount to the company, but despite of contacting our sales rep from pitampura branch, mr. Tushar...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — discontinuation of membership [Resolved]

 Manash Deb Nath on Sep 20, 2018
I had filled in the membership ofclub mahindra as the representative was very persuasive.. Paid the one time fee.. But due to sudden financial loss i am unable to continue with the membership. I have put up the issue with the relavant department. How ever i didnt receive any reply from club mahindra. This is very unethical. Kindly be professional and solve my issue....
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — club mahindra holidays for the cancellation of membership

 dushyantsingh1982 on Oct 10, 2018
I had taken membership of Club Mahindra, now I want to cancel the membership for that I am continuously doing communication with Club Mahindra and have sent 3 to 4 emails to memberexperience@mahindraholidays.com
but still I have not received any response from Club Mahindra and they are regularly sending debit mandate to my bank.

After getting acknowledgement mail from Club Mahindra regarding cancellation process on 21st Sep 2018, still my membership is not cancelled and still I am receiving debit mandate in my bank account....
Complaint comments  Read comments Complaint category Travel Agents

Club Mahindra Holidays — membership fee down payment [Resolved]

 Arrun Soni on Sep 19, 2018
Hi i went to this club mahindra seminar in which they called me and wife for free gift voucher but there they had a trap of their membership explainations.
They convinced us by showing their properties but when we asked them to discuss with our family members they said do not call them because they will misguide you.That was awkward to hear but still we thought okay fine.
We were not able to pay the emi they told us so they brought us a plan which suited our emi..They asked to pay the down payment..And before filing the agreemtent they swap my debit card and snichted the payments
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Club Mahindra Holidays — membership cancelation before verification [Resolved]

 Mahadev Padhi on Sep 16, 2018
That i had signed membership form through sales executive sunil kumar from bhopal with 50% down payment scheme but before verification i mailed for cancelation of the same because of health issues however already 30 days passed so far they are not responding in a legitimate way. I contact thru to lucknow office many times they only replied as under process. So pl take it on priority basis...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Club Mahindra Holidays — complete unprofessional and unethical attitude of mahindra holidays & resorts india limited (club mahindra)

 Kausikdas on Sep 16, 2018
Dear sir,

1. On 13.08.2018, i paid an amount of inr 2, 90, 600 through credit cards towards purchasing club mahindra red season membership for 25 years through club mahindra’s holiday specialist mr. Deepanshu dhawan from its delhi, pitampura branch.

2. While selling the membership, he had misrepresented many facts some of which are as follows. Later on i came to know about actual truth regarding all these:

- red season members will get confirmed reservation even in pick seasons like new year’s eve in goa even if you book 4 to 5 days in advance....
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — for the cancellation of membership and refund of money

 Mohit Bansal 1165 on Sep 13, 2018
Dear,
my member id is 2832657...my name is mohit bansal...mobile no [protected]...email id mohitmonila@yahoo.co.in

I have purchased membership of club mahindra on 16 August 2018 with 50% payment. Whose details are as follow
1. 40000 from HDFC credit card
2. 50000 from sbi debit card
3. 50000 from Canara Bank chq
4. 69150 from Canara bank chq name of sukesh bansal

But at the time of purchase of membership no one tell about the annual maintenance charges that I know later from my friend. Club Mahindra cheats me and doing wrong commitments...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Club Mahindra Holidays — staff behaviour very bad

 amigi on Sep 12, 2018
Club mahindra your staff behaviour very bad, you are not a best holiday options. i am request other people do not join club mahindra .
Mujhe pvr dehradun me club mahindra ka ek cupoon mila. Uske baad mujhe call aati hai aur club mahindra ke office per invite kiya jata hai. jha per aapka staff mere se bde hi buri tarah se baat karta hai. aapka staff mujhe bolta hai ki ham galt aadmi se baat kar rhe the....
Complaint comments  Read comments [1]Complaint category Government Organizations

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