Club Mahindra Holidays Customer Care
Mahindra Holidays & Resorts India Ltd.
Customer satisfaction rating: 82%
Submit a Complaint
1418
COMPLAINTS

Club Mahindra Holidays Customer Care

Mahindra Holidays & Resorts India Ltd.

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Address
Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road
Chennai
Chennai District
Tamil Nadu
India - 600 002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
75
down
64

Phone:
Phone:
up
39
down
33

Fax:
Fax:
+91 44 3027 7778  
+91 22 3368 4721  

Additional info
Contact Details

Feedback

F.A.Q.

Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road,
Chennai – 600 002, Tamilnadu
Tel: +91 44 3988 1000
Fax: +91 44 3027 7778

Corporate Office
Mahindra Towers, 1st Floor, "A" Wing, Dr. GM Bhosle Marg, P.K. Kurne Chowk, Worli, Mumbai - 400 018
New Membership: 1800 209 2345
Member Bookings: 1860 210 1111
Fax: +91 22 3368 4721

View More Information...

Customer satisfaction rating
82%
Complaints
1418
Pending
28
Resolved
1158
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:30 am - 06:30 pm
Tue09:30 am - 06:30 pm
Wed09:30 am - 06:30 pm
Thu09:30 am - 06:30 pm
Fri09:30 am - 06:30 pm
Sat09:30 am - 06:30 pm
SunClosed

Club Mahindra Holidays related photos (131)

Club Mahindra Holidays Complaints & Reviews

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Club Mahindra Holidays — advance amount refund & membership cancellation request [Resolved]

 vivek_gkp20 on Jul 17, 2018
Sir

Please Refund My Amount which i payed to you while i decided for Membership sum of amount is 25830 on dated 2.07.2018. I dont want to continue club mahindra membership due to no response of your employee. Mr Vaibhav Awasthi and Mr. Himanshu Joshi. Please Refund my amount as soon as possible. My Id is 2825973

Regards

VIVEK UPADHYAY
M +91 [protected]
Bhopal M.P...
Complaint comments  Read comments Complaint category Other

Club Mahindra Holidays — degradation in the service/ amenities provided as well as cheating members in the name of policies

 ruchi gadha on Jul 16, 2018
We have been club Mahindra members for about 12 yrs or so and upto a last couple of years we have been very happy with the service & amenities provided.

But Since the past year we have been facing problem in lot of aspects

Issue no.1 : Bookings available through agents to a non member but not available through the website to members.

We don't get booking for the properties even if we book on day 1 in the first few hours. But at the same time when we book through agents the same property is available for the same dates.

To elaborate on...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Club Mahindra Holidays — club mahindra payment refund delay no communication

 vishst on Jul 16, 2018
MemberRelations


Jun 5

to me

Dear Mr. Sutar,

Greetings from Club Mahindra!

We would like to inform that we have forwarded your request to our concerned team and they will assist you within 3 working days.

For Feedback, enquiries and service requests please call[protected] or you can send us an e-mail at memberrelations@clubmahindra.com and we will be happy to assist you.

Thank you for giving us the opportunity to be of service to you

Warm Regards,

Renju...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — cancellation of membership due to false commitment [Resolved]

 preyashshah on Jul 16, 2018
I have booked my membership in February 2018, they sold me membership on false commitment, i have written emails several times for cancellation of membership and refund of money, but every time i got reply email that they will contact me within 2-3 working days, today almost 3 months passed away, not received refund money nor response. Now their sales executive not pick up phone nor reply....
Complaint comments  Read comments [2]Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — ignoring members just because they have already paid for holiday. [Resolved]

 Bharat.iam on Jul 14, 2018
Hi! My membership number is 2486432, I have requested manager of Avlon Mussorie, to give us rooms on ground floor, (one month prior to the booking) . We have a reason for such request, my grandmother is 80+ and unable to walk properly . This is not the 1st time they are ignoring my request by saying that it’s not their policy to block rooms like this.
My friend have booked the room by online website (make my trip) and asked for the same room, they got the preference .
With this incidence what should I conclude that it is just waste of money to take the membership. Because this...
Complaint comments  Read comments Complaint category Other

Club Mahindra Holidays — cheating fraud club mahindra [Resolved]

 Rehana jasi on Jul 13, 2018
I am very disappointed about club Mahindra I don't know how they got my details I didn't purchased car from Mahindra but I received a call in that they said they select my family along with 60families for free vacation trip over India but when I visit them they asked me to pay 300000 in that they will provide only for resort not for food and transportation I didn't asked them vacation trip they call for free vacation trip and when I went to meet them they asked money how stupid this is .it's fully cheating they wasted my time.i explained them everything that I am a farmer I don't want this free...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Club Mahindra Holidays — cancellation of membership 2615560 [Resolved]

 rajanchiyyaram on Jul 13, 2018
I have requested for cancellation of membership and refund the amonts paid by me after deducting charges if any. The first mail was dated 30.06.17 and subsequent mails dated 13.07.17, 12.09.17, 06.10.17, 22.10.17 and 10.03.18.
Neither I have received any valid reply nor got the refund.
Further I have requested my bankers to dishoner the ECS as I have requested for cancellation of the membership. However, the club is sending ECS request every month. So my credit rating is being hampered due to return of ECS.

So I request you to take up the issue with the company....
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — no refund after three months of cancellation of membership

 Nikschoudhary on Jul 11, 2018
My membership I'd 2808591. My down payment amount is 34830 rs. I have registered complained for refund and told to wait three months to get full refund but after three month completion these guys didn't refund anything. Now they don't reply of any email since last 4 day. I already have complaint regarding refund on this forum but it shows resolved I don't know how without refund it is solved....
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — club mahindra - biggest ever cheated [Resolved]

 Ronak D on Jul 11, 2018
I have received my Voucher after complaining. However both Movie voucher as well as holiday voucher are useless.

Whenever, I try to book movie - it says book movie for date after 2 days and for date after 2 days it wont give me show timing.

For holiday voucher, whichever resort for whatever date I select, it is full and no other alternative is available.

Why do these guys cheat and waste every1's time. Such a good brand but ruining whole reputation.

This company is neva to be suggested to any1...
Complaint comments  Read comments [1]Complaint category Travel Agents

Club Mahindra Holidays — bliss classic membership- 2742301 [Resolved]

 mridula.poyrekar on Jul 10, 2018
Club Mahindra Holidays - Bliss Classic Section specially rolled out for senior citizens is rather Misery and Sorrow.
I have booked for membership in January 2017. But till date am only renewing the membership without being to avail of the facility. Every time that I have tried to book, the online facility either is unavailable or is invalid applied or says payment overdue.
I have visited your Pune office on 3 occasions but the representatives there have failed to resolve the issue. Moreover I have tried to get in touch with the Mumbai office but they are also unable to resolve the...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — cheating by club mahindra sales(mr pawan & ritika from dsa) for membership id 375648 [Resolved]

 Prakhar Shukla 81 on Jul 10, 2018
I want to register my case of cheating and duping me by offering club Mahindra membership by Ritika Bajaj. I raised this issue long back at the time of getting issues my membership and Mr. Pawan got assigned to resolve this.
It's more than a year, M.r Pawan, working on my issue, Every time I talk to Ritika or Pawan I get so many promises but in reality no timeline.
I wanted to cancel my membership as I was sold it wrongly by showing that I can book anytime any holiday except few exceptions like year-end and Christmas holiday. So I was offered free Membership upgrade to next level...
Complaint comments  Read comments Complaint category Travel Agents

Club Mahindra Holidays — pathetic service id no. :37238

 Anuj Zaveri on Jul 8, 2018
ID NO. :37238
I have been completely pestered by CLUB MAHINDRA ‘s highly unprofessional way of functioning. The staff at the company has a very negelective
approach to their customers. MR. RAKESH OBHAN, had met me when I visited the Club Mahindra office in Andheri east on 6th June and had assured me that he had recorded all my grievances and was working on them. He had asked for a time leniency till 20th June through a mail, but has been unable to fulfil his commitment. He then expected an extension in the time he had asked for. This is highly unacceptable and disrespectful to the...
Complaint comments  Read comments Complaint category Other

Club Mahindra Holidays — complaining regarding services and promise not kept. [Resolved]

 saifgas on Jul 7, 2018
Sir,
i am member of club mahindra my id is 2748747, i was been to diu with my family to spend some good time at club mahindra resort but unfortunately they completely ruined everything. instead of giving studio flat which they promised for they provided us hotel unit. the person who attended us behaved so rudely. we complaint for the same through mail and spoke to call center of club mahindra but everytime they tell us our team member will connect to you and will do further regarding the same. this is my conversation id with mahindra club MHRIL[protected]. i request you to take action against...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — cancellation my membership [Resolved]

 alpesh 11688 on Jul 7, 2018
I have submitted my cancellation request on feb-18 month from my mail id to
Memberrelations@clubmahindra.com,
Memberrelations@mahindraholidays.com.

My member ID is 2757896

After declare cancellation my membership no any replay from club mahindra and they deduct EMI without inform me. I was continues mail but no response received from club mahindra. I want your replay my each and every mail.

This is urgent. Request your team to process my cancellation request at the earliest. and give my payment back....
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — cancellation of membership clubmahindra no 2809888 [Resolved]

 Mahabir29 on Jul 6, 2018
My humble request you all not to take clubmahindra membership, they are lying with there Commitment,
I have taken membership 3Months ago still the date I have paid 42000/-, because of some financial issue,

I want to cancel the member ship. I try to their custumer care and asked regarding cancellation my membership but the reprsentative denied to cancel the membership. Now i want to cacell my membership and refund also, it is very pathetic experience while talking with their manager.

I want to cancel the membership right now and refund the money back....
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — delay by your team in cancellation of membership [Resolved]

 Sriram93 on Jul 5, 2018
I have submitted my cancellation request to 1 month ago from my mail id to memberexperience@mahindraholidays.com,
Memberrelations@clubmahindra.com,
Memberrelations@mahindraholidays.com.

Suddenly 1 day i got a reply from k s vasudevan that club mahindra has tried reaching me, but not able to contact. But i have never received any calls.

This is urgent. Request your team to process my cancellation request at the earliest.

They have even debited amount from my credit card without my knowledge....
Complaint comments  Read comments [1]Complaint category Credit Cards

Club Mahindra Holidays — regarding refund the down payment of rs.27680/- cancellation of membership [Resolved]

 gurnamsaini on Jul 3, 2018
Dear sir
I have taken membership in 16/12/2017 and send request for cancellation on 23/12/2017. And i got mail from your side "cancellation period is start from 11 jan. 2018 and cheque will dispatched within 90-95 days. After that i again received mail cheque will dispatched within 40-45 days. I again received mail on 22 may 2018 payment will be realized in your account no. Within 15 days
Till today not received any payment by cheque or in account. Your concern relation officers are not giving any proper reply regarding refund the payment of rs. 27680/-.
Regard
Gurnam...
Complaint comments  Read comments Complaint category House, Apartment Rental

Club Mahindra Holidays — con to sell membership/cheated

 Nicco Russo on Jul 3, 2018
Hi, I am narender singh rawat who had shown interest in club mahindra membership and applied for the membership on 20th june 2018. enrollment number feb/2018/25yrs/203967. i was lied to when i was called by club mahindra to meet them for the first time. i was told im only person who has been chosen to be awarded a free holiday and 6 month movie ticket subscription. i was told that i will be given membership of club mahindra holidays for the cost of Rs.418300, and the first three EMIs will be taken in one go. which was quoted as a sum of rs. 36830. which after the payment of money was told to me...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — refund not initiated

 Karanrathore925 on Jul 3, 2018
On 26-6-18 we visited hotel zone at bani park jaipur on invitation by club mahindra on a coupon filled on club mahindra's anniversary, where your executive took ₹2000/- from us and promised to refund us the amount on cancellation if we dont like the package given by them, within 10 days but now they are not doing the same. his name is subhash. kindly do needful....
Complaint comments  Read comments Complaint category Other

Club Mahindra Holidays — not able to redeem club mahindra voucher and it's got expired [Resolved]

 Prashant Shitole on Jul 2, 2018
Hi There,

I got a Club Mahindra Purple club voucher on purchase of XUV 500 top end. However, booking or rather I would say finding any suitable slot is difficult in the process when I requested to either give me booking or extend the expiry but the customer services executives were never able to give any solution while reaching them out several time.

And was a bit fed up of not getting contact details or mail if on the website and hence found this portal while searching some consumer forum.

Hope I get some resolve here....
Complaint comments  Read comments Complaint category Travel & Vacations

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