Club Mahindra Holidays — Have cancelled Club Mahindra Membership on 8th day but still not got refund

Hi Team,
I had taken th club Mahindra membership for 3 years on Nov 26th 2022, but due to unforeseen circumstances I am forced to cancel my membership at this point as I have lost my job and I am affected financially because of that. So Kindly cancel my membership and initiate the refund as early as possible as we are in need of the money.

Member id : 2995844[543388]
Contact number: [protected]

Payment was done from 2 cards attaching member form and the receipts of payment made from 2 cards. Total amount paid 60000+56037 = 116037

Expecting a response from you soon.

Thanks,
Divya Vinotha

Above was the mail I sent after I couriered the letter[Requesting to cancel with all the information to chennai office] with the payment receipt details and the xerox of the member application form. I sent it on December 3rd to cancel it but yet they haven't provided any update, everytime when I ask customer care they say they will get back but no response yet. Got a message on December 5th to add bank details in a link but the link didn't have any option to add the bank details.

Hi, Pls log-in by clicking https://bit.ly/2yYS8Xj & share your bank details to process your refund via NEFT. (Applicable for payments in ECS, ACH, Cash & Chq). Club Mahindra

So I again sent my bank account number to them for transferring the amount to my bank account. But still haven't received any update. I am badly in need of the money. I have sent the letter to chennai office below.

Mahindra Holidays & Resorts India Limited
Mahindra Towers, 2nd Floor, 17/18, Patullos Road,
Mount Road, Chennai – 600 002
Tamilnadu, India

Thanks,
Divya Vinotha