[Resolved]  Club Mahindra Holidays — I am Purple Studio Member but I never get confirmation for holidays

Address:400052
Website:www.clubmahindra.com

Kind Attn Mr. Nikhil Vichare,

Please note that whenever we try in any season it's very difficult to get booking though we are Purple Studio Members so my question is what is the use of Purple Membership then? Incase you are unable to do anything for the confirmation of my waitlist then I would like to downgrade again from Purple to Red Studio and whatever extra money I have paid till now you are requested to please refund me along with interest as early as possible, if you won't give priority to Purple members then what is the use of Purple Membership? Why you people have less resorts and more members? Why always all the resorts are full? Though you can't increase the resorts then why do you people are not stopping to make more members? Looking at the number of membership you should have at least 3 resorts in Mahabhaleshwar itself as Mumbai and Pune people love to go to Mahabhaleshwar for vacation to relax, getting done booking in your Mahabhaleshwar is really tough and we have to keep struggling for booking and please note I want to really go and relax for 4 nights but doing booking and putting so much of efforts is killing relation and club mahindra has maximum number of members from Mumbai and Pune and if you won't come up with solution to all members then how we will be able to refer any family friend or relative about Club Mahindra? So it is my humble request to please either give me confirmation voucher or give me refund of amount from Purple To Red Studio along with interest and please don't give me this excuse that this booking is only generated by the system as I had received 1 week booking for Dubai Arabian Dreams for the month of January 2017 though it was overbooked and I know though the system shows any resort full but still there are extra rooms available and also I have seen many times though the rooms are available but your system shows full so I am expecting that you won't give me any false excuses.

Thanks & regards,
Deepak Kukreja.
Mobile No: [protected].
Membership I'd 2280085
Membership Type: Unusefull Purple Studio membership.
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Jun 9, 2017
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
May 09, 2017
Club Mahindra Holidays Customer Care's response
Dear Sir,

We regret the inconvenience caused and would like to connect with you regarding the matters you have highlighted. We have forwarded your membership ID and contact number to our team and they will get in touch with you.

Warm Regards,
Club Mahindra Team
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    +91 44 6695 3435
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    Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
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